The role:
As our new Repair Relationship Consultant, you will drive and improve the performance and capability requirements of the Home Building Partners, while supporting our Home Claims Teams. This will be achieved through the application of strong technical and relationship skills to ensure that we develop market leading repair cost capabilities and successful achievement of the company’s corporate goals.
This position will require the successful candidate to travel regularly, including interstate travel.
Key Accountabilities:
- Accountability for our Home Building Partners to ensure that they are engaged, enabled and working by the Auto and General Company Values
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Manage a portfolio of external Building Partners to drive their performance in the key areas of cost, quality, customer service and timeliness
- Implement & ongoing control of Auto & Generals market leading quality assurance program, focused on the continual improvement of the performance and technical requirements of our Building Partners
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Implement practices to understand cost driven insights and to develop ways of working with our people and with the best application of all tools available, providing leading edge scoping and repair method and cost control
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Deliver technical training to both our Building Partners and Home Claims Teams to address scoping, pricing and process adherence gaps identified during Quality Reviews
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Execute strategies which drive technical engagement with our customers, our people & our Building Partners during the assessing & repair cycle, and making a significant contribution to our Home product
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Influence, inspire, collaborate and build strong relationships with your portfolio of Building Partners and internal/external stakeholders
- Work to identify gaps in coverage to better service our customers, and work closely with our Home Procurement Team for any changes to our Home Building Panel.
What experience you’ll bring:
- Minimum 5 years Home insurance industry experience along with substantial experience in and current knowledge of the building repair / construction industry
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Registered Builder background, preferred
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Experience or knowledge in the role of Insurance Home Assessing or Loss Adjusting and Home insurance building panel protocols
- Strong knowledge of QA framework and technical training in an insurance setting
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Confident in the creation and then delivery of training materials, to assist with ongoing coaching
- Strong understanding of Home Insurance policies, claims and assessing repair methods & quoting software
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Excellent relationship building skills which engage stakeholders across the entire organization
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Analytical and reporting capabilities & able to review reports and data/information to identify trends which will then form action plans
- Current drivers license & the ability to travel
Our perks:
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Location: Melbourne - This role is based out of our Sunshine office and is in office, but offers some WFH flexibility.
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Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements.
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
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Employee discount - You’ll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
