In-Demand Customer experience specialist Jobs in Remote

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Account Development Representative (Appointment Setter)
Thryv —Remote
- Part-time
- Remote
- Sales
- Communication skills
- Work from home
Quick Apply
Customer Planning & Liaison Manager - Work From Anywhere
Aruma —Remote
- Full-time
- Remote
- Management
- Leadership
- Communication skills
- Work from home
Agri Tele Sales Specialist
ACM Media —Remote
- Full-time
- Remote
- Sales
- Communication skills
- Parental leave
- Employee assistance program
Atlassian Learning Solutions Specialist
ServiceRocket —Remote
- Contract
- Remote
- Writing skills
- AI
- Communication skills
Technical Marketing Specialist (Remote)
The CareSide —Remote
- Contract
- Remote
- APIs
- AI
- Flexible schedule
Customer Support Specialist - Japanese/Mandarin speaker
Red Hat, Inc. —Remote
- Contract
- Remote
- Customer service
- English
- Communication skills
Localization Specialist (Korean)
Red Hat, Inc. —Remote
- Full-time
- Remote
- Computer science
- Management
- Research
4d
Account Executive
LastPass —Remote
- Remote
- Sales
- AI
- Health insurance
- Annual leave
Specialist, Strategic Membership & Partnership
GTIA —Remote
- $114,000 - $120,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Annual leave
Quick Apply
AI Solution Specialist, ANZ (Sydney/Melbourne-based)
Red Hat, Inc. —Remote
- Full-time
- Remote
- Master's degree
- APIs
- AI
Clinical Sales Specialist - Brisbane
Haemonetics Corp. —Remote
- Full-time
- Remote
- Management
- Sales
- Marketing
Servicenow Consultant - Australia (Remote)
Sysintegra —Remote
- Full-time
- Remote
14d
Sr Account Executive - ITOM (Brisbane)
OpenText —Remote
- Remote
- Management
- Sales
- Master's degree
Account Manager, Sponsorship Sales
Nteractive Consulting & Events Ltd —Remote
- $120,000 - $150,000 a year
- Remote
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Employee assistance program
Quick Apply
Clinical Specialist - WA
Zoll Medical Corporation —Remote
- Remote
- Nursing
- Microsoft Office
- Analysis skills
Senior Consultant
Red Hat, Inc. —Remote
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- Scripting
12d
Payments Migration Specialist
Storable Australia - Newbook (LinkedIn) —Remote
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Field Service Engineer
Grifols Australia Pty Ltd —Remote
- Full-time
- Remote
- Microsoft Office
Audio Specialist- Freelance AI Trainer Project
Meridial —Remote
- $11.00 - $30.65 an hour
- Contract
- Remote
- Writing skills
- English
- AI
- Health insurance
- Annual leave
4d

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Customer Support Specialist (AU)

SafetyIQ -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

customer experience specialist jobs in remote

Customer Support Specialist (AU)

Account Development Representative (Appointment Setter)

Customer Planning & Liaison Manager - Work From Anywhere

Agri Tele Sales Specialist

Atlassian Learning Solutions Specialist

Technical Marketing Specialist (Remote)

Customer Support Specialist - Japanese/Mandarin speaker

Localization Specialist (Korean)

Account Executive

Specialist, Strategic Membership & Partnership

AI Solution Specialist, ANZ (Sydney/Melbourne-based)

Clinical Sales Specialist - Brisbane

Servicenow Consultant - Australia (Remote)

Sr Account Executive - ITOM (Brisbane)

Account Manager, Sponsorship Sales

Clinical Specialist - WA

Senior Consultant

Payments Migration Specialist

Field Service Engineer

Audio Specialist- Freelance AI Trainer Project

I want to receive the latest job alert for customer experience specialist in remote

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