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General Manager, GTM (APAC)

Cyara -
Remote

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Job Details

Qualifications

Management
Sales
Enterprise software
AI
Leadership
Communication skills

Full Job Description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Executive Overview

Cyara is seeking a General Manager, GTM (APAC) to lead and scale the region through its next phase of growth. Reporting to the Chief Revenue Officer and serving as a key member of the broader leadership team, this executive will be responsible for driving commercial performance across Australia, New Zealand, and key Asian markets while ensuring strong alignment with Cyara’s global strategy.

This role carries broad responsibility for regional growth, customer retention, strategic partnerships, and organizational leadership. The General Manager will lead an existing regional team and will have the mandate and resources to build it further. The successful candidate will bring the ability to translate strategy into execution, build high performing teams, and create a disciplined operating environment that delivers sustainable and predictable results.

As Cyara continues to strengthen its position as the leader in customer experience assurance, the General Manager will play a critical role in expanding market presence, deepening customer relationships, and accelerating growth across the APAC region.

Key Responsibilities

Regional Strategy and Market Growth

Develop and execute the APAC growth strategy, ensuring alignment with Cyara’s global objectives and long-term vision.

Identify and capitalize on opportunities across target industries, geographies, and customer segments to drive market expansion and increase regional market share.

Establish a disciplined operating cadence that enables effective planning, forecasting, performance management, and resource allocation across the region.

Revenue Growth and Customer Retention

Own regional commercial performance, including new business acquisition, customer expansion, retention, and overall revenue growth.

Partner closely with Sales, Customer Success, Solutions Consulting, and Marketing leaders to drive pipeline generation, improve conversion rates, and strengthen customer outcomes.

Build and maintain executive relationships with strategic customers, ensuring Cyara remains a trusted partner to enterprise organizations throughout the customer lifecycle.

Drive accountability for customer retention and expansion by fostering strong customer engagement, value realization, and proactive risk management.

Strategic Partnerships and Ecosystem Development

Expand Cyara’s presence within the regional partner ecosystem, including Global Systems Integrators, cloud providers, and strategic technology partners.

Develop and execute partnership strategies that increase market reach, accelerate pipeline creation, and contribute meaningful revenue growth.

Strengthen relationships across the broader CX, CCaaS, UCaaS, and conversational AI ecosystem to support Cyara’s strategic growth objectives.

Leadership and Organizational Development

Lead and develop a high performing regional organization spanning Enterprise Sales, Customer Success, Solutions Consulting, and Strategic Alliances.

Create a culture of accountability, collaboration, customer focus, and operational excellence.

Build leadership capability across the organization through coaching, succession planning, talent development, and effective performance management.

Ensure the region is appropriately structured and resourced to achieve both near term objectives and long-term growth ambitions.

Global Leadership Contribution

Serve as a key representative of the APAC business within Cyara’s leadership team.

Provide market intelligence, customer insights, competitive analysis, and regional perspectives that help inform corporate strategy, product direction, and investment priorities.

Partner closely with Product, Marketing, Finance, Operations, and other global functions to ensure alignment and execution across the business.

Success Measures (First 6 - 12 Months)

Success in this role will include:

Growing regional revenue through a balanced focus on new customer acquisition, customer retention, and expansion.

Establishing a consistent and predictable operating rhythm across the APAC business.

Increasing the contribution of strategic partnerships to pipeline and revenue generation.

Strengthening leadership capability and succession depth across the regional organization.

Expanding Cyara’s presence and reputation within key APAC markets and customer segments.

Executive Profile

The ideal candidate will bring:

Proven experience leading enterprise go-to-market organizations, including 7 or more years in senior sales or commercial leadership roles within enterprise software, SaaS, or technology companies, with responsibility for regional growth, strategic partnerships, and executive customer engagement

Significant experience leading multi-country go-to-market teams across Asia Pacific.

A demonstrated track record of scaling recurring revenue businesses and delivering sustained commercial growth.

Experience balancing new customer acquisition with customer retention and expansion strategies.

Strong executive relationship management skills with enterprise and Global 2000 customers.

Experience operating within high growth and/or private equity-backed environments is highly desirable.

Familiarity with customer experience, contact center technologies, conversational AI, testing, DevOps, or adjacent enterprise software markets is preferred.

Leadership Characteristics

The successful candidate will be:

A strategic and commercially minded leader who can translate vision into measurable results.

A builder who thrives in growth environments and can scale teams, processes, and market presence.

A strong operator who uses data, metrics, and accountability to drive performance.

An effective communicator capable of influencing senior stakeholders, customers, partners, and employees.

A collaborative leader who builds trust, develops talent, and fosters high performing teams.

Comfortable navigating ambiguity while maintaining focus on execution and outcomes.

Why This Role Matters

Enterprise CX transformation and AI adoption are accelerating across APAC, and Cyara is uniquely positioned to lead that shift as the category leader in AI powered CX assurance. This General Manager will be the person who makes it happen in the region.

This leader will be responsible for accelerating regional performance, strengthening customer outcomes, expanding strategic partnerships, and building an organization capable of delivering predictable, scalable growth. The General Manager will have a direct impact on Cyara’s ability to achieve its global ambitions and further establish its leadership position in customer experience assurance.

Cyara offers a competitive executive compensation package including base salary, variable compensation, and equity participation. Further details will be shared during the process.

Why you should join us:

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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