Universal Store
From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.
Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.
No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.
The Opportunity
We’re looking for a highly organised and analytical Senior Stock Controller to join our Distribution Centre team and play a critical role in maintaining inventory accuracy across our national store network.
Reporting to the DC Operations Manager, you’ll lead the day-to-day activities of our Stock Control function, ensuring inventory integrity, resolving stock discrepancies, and supporting efficient stock movement between our Distribution Centre and retail stores. Working closely with Store Teams, Operations, Supply Chain and Support Office stakeholders, you’ll use data, reporting and process improvements to drive accurate stock outcomes and support business performance. The role also provides an opportunity to mentor and develop team members while contributing to continuous improvement initiatives across our Supply Chain operations.
Key responsibilities include:
- Maintaining accurate inventory records across stores, stock in transit and warehouse operations
- Investigating and resolving stock discrepancies, inventory variances and delivery issues
- Analysing stocktake results, identifying trends and implementing corrective actions to improve stock accuracy
- Managing inventory reconciliation processes, variance reporting and end-of-month stock processing
- Monitoring stock in transit performance and collaborating with stores and operational teams to resolve issues
- Developing and maintaining inventory and Supply Chain KPI reporting to support business decision-making
- Leading, coaching and supporting the Stock Control team to achieve operational objectives
- Managing team rosters, leave planning and day-to-day workload allocation
- Identifying opportunities for automation, system enhancements and process improvements that strengthen inventory integrity
- Partnering with retail stores, Distribution Centre teams and Support Office stakeholders to ensure best-practice inventory management and stock control outcomes
What we’re Looking For
- Proven experience in stock control, inventory management, warehousing, retail or FMCG environments
- Strong knowledge of inventory reconciliation, stocktake processes and inventory accuracy management
- Intermediate to advanced Excel skills, with the ability to analyse data and identify trends
- Experience investigating stock discrepancies, variances and inventory-related issues
- Excellent analytical and problem-solving skills with exceptional attention to detail
- Strong organisational and time management skills, with the ability to manage competing priorities
- Outstanding verbal and written communication skills and the confidence to work with a broad range of stakeholders
- The ability to work autonomously while contributing positively to a collaborative team environment
- Experience developing process improvements, reporting frameworks or automation initiatives (highly regarded)
- Previous people leadership, mentoring or team coordination experience (highly regarded)
- A proactive, solutions-focused approach with a commitment to continuous improvement and operational excellence
What We Offer
- A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
- Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
- Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
- Learning & Development opportunities - Grow your career with us!
- Hybrid working arrangements with flexibility to work from home
- Salary sacrificing and novated leasing options
- Paid parental leave
- Wellbeing support through Sonder and regular wellness initiatives
- Regular social events and team activities
Our Values
- Care for Everyone
- Here to Help
- Make it Work
- Better Than Good
- Contribute
Ready to take the next step?
Apply now with your resume and cover letter (optional) showcasing your interest and experience!
