In-Demand Administration officer Jobs in Red Hill, Vic

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Customer Administration Officer

Royal Freemasons Ltd -
Safety Beach VIC

Apply Now

Job Details

Contract

Benefits

Salary packaging

Qualifications

Management
Certificate IV
Certificate III
Microsoft Office
Administrative experience
Computer skills
Business Administration
Business
Communication skills
Time management

Full Job Description

About the Role

Royal Freemasons Mount Martha Valley is seeking a dedicated and customer-focused Customer Administration Officer to join our team on a 12-month parental leave contract, commencing 7 September 2026 and concluding 29 September 2027.

Located in the beautiful surrounds of Mount Martha Valley, this role is ideal for an organised and proactive professional who enjoys providing exceptional customer service, supporting administrative operations, and building positive relationships with residents, families, visitors, and staff.

As the first point of contact for the service, you will play a vital role in ensuring the smooth day-to-day operation of administrative functions while delivering a welcoming and professional experience to all stakeholders.

About You

You are a highly organised administration professional with excellent attention to detail and a genuine commitment to customer service. You thrive in a busy environment, can effectively manage competing priorities, and take pride in delivering accurate and efficient administrative support

Ideally, you will possess:

Certificate III or IV in Business Administration or a related qualification (desirable)
Previous administration and rostering experience, preferably within aged care, healthcare, or community services
Strong computer skills, including Microsoft Office and workforce management systems such as Humanforce
Excellent written and verbal communication skills
Proven ability to handle sensitive and confidential information with discretion
Outstanding attention to detail and accuracy in record keeping and documentation
Strong organisational and time management skills
A professional, friendly, and customer-focused approach to working with residents, families, visitors, and colleagues

Key Responsibilities

In this role, you will:

Manage staff rosters and timesheets, ensuring accuracy and timely completion for fortnightly payroll processing
Provide exceptional customer service and administrative support to residents, families, visitors, and employees
Coordinate employee onboarding and employment administration activities
Support financial administration tasks, including invoicing, fee administration, resident trust monies, and reporting
Maintain filing systems, records management processes, office resources, and mail distribution
Ensure compliance with aged care standards, privacy legislation, workplace health and safety requirements, and organisational policies and procedures

Why Join Royal Freemasons?

Salary packaging benefits
A rewarding role within a values-driven organisation
A supportive and collaborative workplace culture
The opportunity to positively impact the lives of residents and their families

Apply Now

If you are a motivated administration professional with a passion for customer service and supporting others, we would love to hear from you.

Apply today and join a team committed to making a positive difference in the lives of older Australians.

Apply Now

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