Retail Manager
Join us at the Australian Museum and help us to achieve our Mission to ignite wonder, inspire debate and drive change.
About the Role
We are looking for a Retail Manager to lead and manage the day-to-day operations of the Museum's retail business, driving commercial performance while delivering an exceptional visitor experience. Reporting to the Director, Museum Experience & Engagement, you will maintain an active presence on the retail floor, lead and develop a team of retail staff, and take ownership of all aspects of retail operations, from stock management, buying and visual merchandising through to POS systems, e-commerce, financial reporting and budget management. You will also coordinate merchandise programs tied to Museum exhibitions, collections and events.
Employment Status:
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Clerk Grade 5/6
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Fixed Term Oct 2026 – Jun 2027
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Full-time 35 hours per week
You will be paid a competitive total remuneration package of $116,832- $128,912, including an annual salary of $102,936 - $113,579, plus employer’s contribution to superannuation (currently 12%) and annual leave loading.
Click on the following links to begin the journey to find your new career at the AM
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Role Description
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AM Candidate Pack
About you
We are seeking a hands-on retail leader with demonstrated experience managing a retail operation end-to-end. You’ll lead from the floor, model high service standards, and bring your team along with you. You're confident managing inventory, buying cycles and visual merchandising, and equally comfortable working with POS and e-commerce systems, monitoring budgets and producing business reports. You build strong relationships with suppliers, exhibition partners and internal stakeholders, and you understand the particular context of retail within a cultural institution, where the store is part of the visitor experience, not separate from it.
To be eligible for this role at the Australian Museum, you must hold full working rights in Australia and meet all essential requirements listed in the position description.
Essential requirements
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Availability across all retail hours including weekdays, weekends and late nights.
Knowledge and experience
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Demonstrated experience managing a retail operation including floor supervision, team leadership, stock control, visual merchandising, and achievement of sales targets, with the ability to apply this knowledge in the context of a high-visitation cultural or visitor attraction environment.
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Working knowledge of retail business management principles including inventory and buying processes, POS and retail management systems, budget monitoring, and customer service delivery, sufficient to make day-to-day operational decisions and manage team performance within established parameters.
About the Australian Museum
The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
The Australian Museum acknowledges that we operate on the lands, waters and skies of many First Nations Peoples. As Australia’s first museum, we share the responsibility of advocating for Country and honouring First Nations Peoples and knowledges.
Check out our current exhibitions and events here
Benefits
Besides working together with other like-minded people, you will have access to professional development opportunities and dedicated Wellbeing programs.
How to Apply
Applicants must submit
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A one to two page covering letter which address the role descriptions essential requirements, key knowledge and experience.
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Resume
As part of the online application process, you will be prompted to answer the following targeted questions:
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Describe your experience managing the day-to-day operations of a retail store, including floor supervision and team management. How did you balance hands-on floor presence with broader operational and administrative responsibilities, and what approaches have you used to maintain service standards and team performance during busy periods? (300 words maximum)
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Tell us about a time you managed a merchandise program or product range in collaboration with internal or external stakeholders — for example, tied to an event, exhibition or seasonal program. How did you approach the planning and coordination, and what was the commercial or operational outcome? (300 words maximum)
The successful candidate applicant will be subject to national criminal records check. As recommended by the Australian Technical Advisory Group on Immunisation (ATAGI), the Australian Museum encourages all applicants who can be safely vaccinated for COVID-19, to be so.
Contact person: Richard Dilly, Director Museum Experience & Engagement,
[email protected]
Inclusive and Welcoming
The Australian Museum is committed to building a workforce that reflects the rich diversity of the communities we serve.
We actively encourage applications from First Nations, Aboriginal and Torres Strait Islander peoples; people with disability, including physical, sensory, cognitive, intellectual, neurological, psychosocial, and chronic health conditions, whether visible or hidden; people from culturally and linguistically diverse backgrounds; people of all ages; members of the LGBTQIA+ community; and people from all socioeconomic backgrounds.
If you require adjustments during the recruitment process, please contact the hiring manager or include your requirements in your application. This may include alternative formats, communication support, flexible interviews, accessible locations, or extra assessment time. Any information you share will be kept confidential.
