In-Demand Return to work coordinator Jobs in Queensland

Customer Experience Assurance Officer (OnTrain Customer Operations)
Queensland Rail —Brisbane QLD
- $117,750 a year
- Overtime
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
11d
Flight Data Coordinator
Airservices Australia —Queensland
- Full-time
- Management
- Communication skills
2d
Project Coordinator
Webexpenses —Brisbane QLD
- $85,000 a year
- Full-time
- CRM software
- Salesforce
- Administrative experience
- Health insurance
- Life insurance
Quick Apply
Customer Service Coordinator
Coates Hire —Chinchilla QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee discount
WHS Coordinator
SBP Australia Pty Ltd —Salisbury QLD
- Full-time
- Management
- First Aid Certification
- Communication skills
Quick Apply
WHS Coordinator
Zeder Corporation —Archerfield QLD
- Full-time
- Manufacturing
- AI
- Employee discount
Quick Apply
Workplace Health, Safety and Wellbeing Coordinator - Varsity College
Queensland Government —Gold Coast QLD
- Temporary
11d
Senior Customer Service Coordinator
Coates Hire —Emerald QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee discount
9d
Coordinator Assets and Technical Services
Rockhampton Regional Council —Rockhampton QLD
- $190,928 a year
- Contract
- Engineering
- Bachelor's degree
- Budgeting
- Employee assistance program
2d
Regional Coordinator HSEQ, Southern NSW
Mastermyne —Mackay QLD
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Safety & Injury Management Advisor
Alliance Airlines —Pinkenba QLD
- Full-time
- Remote
5d
Sample Receipt Coordinator
ALS —Stafford QLD
- Full-time
- Laboratory
- Laboratory experience
- Leadership
- Annual leave
WHSE Coordinator
Sharpe Engineering —Virginia QLD
- Full-time
- Management
- Engineering
- ERP systems
Quick Apply
2d
HR Coordinator
Stamford Hotels & Resorts —Brisbane QLD
- Full-time
- Hospitality
- Business
- Communication skills
Facilities Coordinator
Green Leaves Early Learning Centres —Murarrie QLD
- Full-time
- Salesforce
- Maintenance
- Communication skills
Quick Apply
Team Leader Site Coordinator
Downer Group —Milton QLD
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
12d
Advisor, Health and Safety
Thiess —Mount Isa QLD
- Full-time
- Microsoft Office
- Health insurance
12d
Customer Service Coordinator
Buildsafe —Arundel QLD
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
Overhauls Coordinator
Anglo American / De Beers Group —Middlemount QLD
- Full-time
- Maintenance
- No degree
5d
Rental Coordinator.
United Forklift and Access Solutions —Mackay QLD
- Contract
- Microsoft Office
- Communication skills
- Employee assistance program
- Employee discount

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Customer Experience Assurance Officer (OnTrain Customer Operations)

Queensland Rail -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
$117,750 a year
11 days ago

Benefits

Annual leave
Employee discount

Qualifications

Customer service
Analysis skills
Quality assurance
Communication skills

Full Job Description

Req. Id: 11852

Date: 5 Aug 2026

Location:

Brisbane, QLD, AU, 4000

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As our Service Assurance and Capability Adviser, you’ll play a pivotal role in enhancing customer experiences across Queensland Rail’s onboard and tourism services.

You’ll work independently to enhance customer experiences across Queensland Rail’s onboard and tourism services by conducting audits, observations and assurance activities. Using your insights and feedback, you’ll help improve service standards, support frontline teams and drive positive operational outcomes.

This is a unique opportunity for a customer-focused professional who enjoys being in the operational environment, identifying improvement opportunities and influencing positive change across a diverse workforce.

This permanent full-time role requires extensive travel, with an average of 15 days per month engaging with frontline operations.

Purpose that Counts. As a trusted Service Assurance and Capability Adviser, you will:

Conduct frontline observations and quality assurance audits across onboard services.
Assess service standards, employee behaviours and operational compliance.
Provide feedback and escalate service, performance and capability concerns to the Manager Operational Services, Training Coordinators or Operation Managers.
Analyse findings, identify trends and prepare reports to support decision-making.
Deliver recommendations to improve customer experience, workforce capability and operational performance.
Partner with leaders and Training Coordinators to support capability development and continuous improvement.
Identify process gaps and operational inconsistencies to inform policy and training enhancements.
Build productive relationships with employees and leaders to promote consistent service standard and behaviours.

For further information please read the Position Description.

About You

We're looking for someone who combines operational experience with strong analytical and relationship-building skills.

You will bring:

Previous experience in quality assurance, auditing or service assessment activities, with the ability to evaluate service quality, consistency and compliance.
Strong analytical and problem-solving skills, with the ability to identify trends and provide practical recommendations.
Excellent communication skills, including the ability to deliver constructive feedback and influence positive outcomes.
Sound knowledge of customer service operations, procedures and standards within a complex operational environment.
Strong stakeholder engagement skills, with the ability to build effective relationships at all levels.
A commitment to continuous improvement and delivering exceptional customer outcomes.
Experience in rail, transport, tourism, hospitality or other frontline service environments is highly regarded.

Roster / Hours / Location:

This role involves regular travel (approximately 15 days per month), working across a 24/7 roster, and overtime as required to support operational requirements.

This is a permanent full-time opportunity based in either Brisbane CBD, Bundaberg, Rockhampton, Townsville or Cairns.

Benefits that Count

Queensland Rail's success is built on the capability and commitment of our people. In return, we offer:

An annual salary of $117,750 + 12.75% super + applicable penalties and allowances
5 weeks of annual leave per year?
Travel discounts and lifestyle perks through QRI
Opportunities for career development and ongoing learning.
Access to a 280+ gyms and pools with Fitness Passport
The chance to contribute to an industry-leading organisation focused on delivering exceptional customer experiences.

For a full list of benefits please visit Employee Benefits.

Please apply to Service Assurance and Capability Adviser (11852) via our website by 11:59pm (GMT+10:00 Brisbane) Wednesday 19th of August 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email [email protected]. Please do not email your application. We can only accept applications received via our website.

Apply Now

Refine Your Search

return to work coordinator jobs in queensland

Customer Experience Assurance Officer (OnTrain Customer Operations)

Flight Data Coordinator

Project Coordinator

Customer Service Coordinator

WHS Coordinator

WHS Coordinator

Workplace Health, Safety and Wellbeing Coordinator - Varsity College

Senior Customer Service Coordinator

Coordinator Assets and Technical Services

Regional Coordinator HSEQ, Southern NSW

Safety & Injury Management Advisor

Sample Receipt Coordinator

WHSE Coordinator

HR Coordinator

Facilities Coordinator

Team Leader Site Coordinator

Advisor, Health and Safety

Customer Service Coordinator

Overhauls Coordinator

Rental Coordinator.

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