Purpose of the Role
The Research Analyst UX works closely with the UX/UI Designers, Digital Delivery stakeholders and other data specialists in A&G to provide key insights into the customer experience within the digital area of interest.
You will be part of a team of delivery specialists creating the best digital experiences for our customers and ensuring that the customer has a fair representation in solving business problems or initiatives.
*This is a Permanent Part-Time role (3 days a week)*.
Position Accountabilities
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Conduct comprehensive UX research on a diverse range of digital customer experience challenges, with particular emphasis on quantitative methodologies including surveys, analytics, A/B testing, and statistical analysis
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Apply advanced analytical techniques to evaluate complex information from large-scale datasets, identifying critical patterns, trends, and influencing factors that impact user behaviour and experience
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Develop and execute effective research strategies and solutions, adapting existing methodologies to new contexts and devising approaches even when faced with limited initial information.
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Manage and execute research initiatives from inception to insight delivery with significant autonomy, applying statistical methods and quantitative analysis techniques to extract meaningful insights from complex, high-volume datasets.
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Translate complex research findings and their implications into clear, compelling narratives, effectively communicating actionable insights to diverse stakeholders, including senior leadership and those unfamiliar with UX principles.
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Utilise expert judgement, critical evaluation, and insightful interpretation to guide decision-making and recommend optimal courses of action for enhancing user experience.
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Collaborate with other departments to help communicate the value of being a “customer led” business and how it influences, Employee, Business and Customer outcomes
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Ensure consistency of our digital customer approach across all products and online journeys
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Champion a culture of risk and compliance across the division
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Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training. Identify and report potential risks or inadequate controls related to compliance or operational risks
What experience you’ll bring
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Strong commercial acumen, with the ability to balance the drive for improvement with recognition of stakeholder needs and external regulators.
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Strong communication skills and stakeholder engagement.
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Experience using analytical tools to investigate and analyse user data.
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Demonstrable comprehensive knowledge and hands-on application of UX research principles, methodologies, and best practices within a professional discipline (e.g., qualitative, quantitative, mixed-methods research).
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Proven ability to assess unique or challenging user experience scenarios, applying sophisticated analytical and problem-solving techniques to uncover root causes and generate actionable insights.
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Proficiency in leveraging technical skills for data analysis and manipulation, for advanced analysis, pattern identification, and visualisation of complex research findings. This should include strong technical proficiency in a range of tools and software.
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A creative and adaptive approach to research, capable of developing novel solutions and suggesting varied approaches to complex UX problems.
The benefits of working at A&G
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Location – This role will be based in Toowong.
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
