Join the team at Noosa Hospital as a Part-Time Ward Clerk working within the busy D Pavilion Ward.
As a Ward Clerk, you will provide essential administrative support to patients, their families and the clinical team, helping ensure the smooth day-to-day operation of the ward.
This is a varied and fast-paced role where you will interact with patients, visitors, medical staff and other hospital departments. You will support admission and discharge processes, manage patient records and documentation, respond to enquiries and provide professional customer service at all times.
About You
You are an approachable, organised and personable administration professional who enjoys working in a busy healthcare environment. You are passionate about providing exceptional customer service and understand the importance of treating patients and their families with sensitivity, compassion and respect.
You are confident managing multiple priorities, have excellent attention to detail and can work effectively both independently and as part of a team.
Key Responsibilities
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Provide administrative support to the ward, patients, families and clinical team.
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Support patient admission and discharge processes to assist with effective bed management and utilisation.
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Maintain accurate compilation and management of patient files, admission papers and clinical records throughout admission and discharge.
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Complete and scan documentation accurately and within required timeframes.
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Provide timely and accurate information in response to enquiries from patients, doctors, visitors, staff and other departments.
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Manage incoming and outgoing telephone calls to the ward professionally and efficiently.
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Perform and interpret health fund eligibility checks.
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Provide administrative support to relevant ward personnel as required.
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Work collaboratively with medical staff, clinical teams, patients and visitors to support a smooth hospital experience.
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Maintain confidentiality and privacy when handling patient information and medical records.
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Complete manual handling tasks associated with patient records, clinical documentation and other ward-related materials.
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Undertake other administrative duties as required.
You Will Also Bring
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Previous experience in hospital or healthcare administration is preferred but not essential.
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Minimum two years' experience in an administration role is desirable.
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Excellent written and verbal communication skills.
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Strong customer service skills and a patient-focused approach.
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High level of accuracy and attention to detail.
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Strong organisational and time management skills.
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Ability to work effectively in a fast-paced environment and meet designated timeframes.
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Ability to work independently while contributing effectively to a team.
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Intermediate to advanced Microsoft Office skills.
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Accurate and efficient data entry skills.
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Previous experience using Patient Information Systems such as Meditech is highly regarded.
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Previous experience using hospital mainframe systems is desirable.
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Certificate in Medical Terminology is highly regarded.
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Ability to learn new systems and processes quickly.
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A professional, friendly and personable approach.
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Availability to work Monday to Friday.
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
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Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
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Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
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Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
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Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
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Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
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Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you’ll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
