Outside The Box New Farm is looking for a fun, people-first, friendly, reliable and fast-learning Café & Retail Customer Experience Team Member to join our funique little world.
Visit the Official Outside the box site: https://outsidethebox.gallery/
The Opportunity
We are a "funique" (Fun + Unique) destination where a gluten-free café, boutique gift shop, artful gallery space and creative retail experience all come together. We serve specialty coffee, wholesome baked goods and ready-to-go bites alongside a curated collection of quirky gifts, statement homewares, playful accessories, pet-friendly finds, handmade pieces and unexpected little treasures.
This is a beautifully varied role — definitely not a “stand in one spot all day” kind of job. One moment you might be pouring coffee or serving gluten-free treats, and the next you could be helping a customer discover the perfect gift, styling a display, packing an online order, checking stock or keeping our little world looking sparkling, welcoming and full of magic.
We are looking for someone who is warm, people-loving and passionate about creating joyful customer experiences. You will need to be a fast learner, cope well with pressure, multitask confidently and bring great attention to detail across both café and retail duties.
About Outside The Box
Outside The Box is a playful, creative and community-minded space in the heart of New Farm.
Customers visit us for artisan coffee, gluten-free goodies, fun gifts, artsy finds, pet-friendly products and a little bit of everyday joy. We care about creating a welcoming experience where people feel comfortable browsing, chatting, creating and discovering something fun.
Our motto is simple: Fun & Unique, Outside The Box.
What You’ll Be Doing
Your duties may include:
- Welcoming customers with warmth, confidence and exceptional communication
- Making coffee and assisting with barista duties
- Serving gluten-free baked goods, snacks and ready-to-go food
- Handling food safely, hygienically and carefully
- Helping customers choose gifts, accessories, homewares and funique finds
- Upselling and recommending products in a genuine, helpful way
- Processing sales, payments and refunds through POS
- Keeping displays, shelves, counters and store areas clean, tidy and beautiful
- Restocking products and rotating displays
- Receiving deliveries, unpacking stock and adding price tags
- Checking expiry dates and assisting with stock rotation
- Packing online orders accurately and beautifully
- Cleaning café equipment, benches, microwaves, windows and work areas
- Supporting seasonal displays, events and creative store activities
- Assisting with simple social media or marketing content where needed
- Following food safety, hygiene and store procedures
- Helping with opening, closing and daily cleaning routines
- Moving quickly between tasks while staying calm, thoughtful and organised
- Solving small problems independently and knowing when to ask for help
About You
You might be our kind of person if you are:
- Warm, friendly and genuinely enjoy meeting new people
- Passionate about creating a lovely customer experience
- A fast learner who can pick up new tasks, systems and routines quickly
- Able to thrive in a fast-paced, multitasking environment
- Calm and capable under pressure
- Detail-focused and proud of doing things properly
- A strong communicator who can speak clearly, kindly and confidently
- A natural problem-solver and independent thinker
- Reliable with confirmed shifts and workplace responsibilities
- Proactive and able to see what needs doing without always being asked
- Comfortable working across café, retail, food handling, stock and cleaning
- Careful when handling gluten-free food and allergen-sensitive products
- Tidy, organised and presentation-minded
- Able to take feedback well and improve quickly
- Good at recommending products without being pushy
- Strong at following through and getting tasks completed properly
- Interested in coffee, gluten-free food, creative retail, quirky gifts or beautiful things
Experience We’d Love
Experience in any of the following would be highly regarded:
- Experience in any of the following would be highly regarded:
- Barista or coffee making
- Café or food service
- Food handling
- Retail sales
- Giftware, fashion, homewares or lifestyle retail
- Customer service
- POS and stock handling
- Visual merchandising
- Social media content creation
- Small business, business studies, marketing, operations or entrepreneurship
Barista experience is preferred, but not essential for the right person. A food handling or food safety certificate is also a bonus, but we are happy to train someone who is careful, responsible and genuinely willing to learn.
Business experience or business-related education is a bonus, especially if you enjoy thinking about customer experience, sales, presentation, workflow, stock, marketing or how small businesses grow.
Availability
We are looking for someone with flexible casual availability, including some weekday and weekend shifts.
Please include your current availability when applying.
Job Details
Job Type: Casual
Location: Outside The Box New Farm, 1/555 Brunswick Street, New Farm QLD 4005
Pay: Award rates (based on experience) + casual loading + superannuation 12%
Schedule: Weekday and weekend shifts available
Why Join Outside The Box?
- Creative, playful and welcoming work environment
- A warm, supportive small-business team that genuinely cares
- Full training and onboarding provided so you feel confident in the role
- Opportunity to learn across café, retail, food handling, customer service, merchandising, stock, POS and small-business operations
- Mix of café, retail, gifts, food and customer experience — no two days feel exactly the same
- Great role for someone who enjoys variety, creativity and a dynamic work environment
- Be part of a unique New Farm community space with a loyal and lovely customer base
- Work around specialty coffee, gluten-free treats, quirky gifts, handmade pieces and funique finds
- Learn how a growing creative café and retail business operates behind the scenes
- Opportunity to bring your own ideas, personality and creativity into the space
- A role suited to someone who enjoys movement, change, problem-solving and meeting new people
- Be part of a brand that is fun, thoughtful, customer-focused and proudly a little Outside The Box
How to Apply
Please apply with:
- Your resume / CV
- Your weekly availability
- A short note about why you would love to work at Outside The Box ( optional cover letter)
- Any café, barista, food handling, retail or customer service experience
We are looking for someone who is not just experienced, but genuinely warm, reliable, curious and ready to grow with us.
Equal Opportunity Statement
Outside The Box believes in equal opportunity recruitment and welcomes applications from people of all backgrounds, experiences and walks of life.
We value warmth, reliability, curiosity, kindness and a genuine willingness to learn. If you are passionate about meeting people, creating lovely customer experiences and working in a creative café and retail environment, we would love to hear from you.
If you have any questions about the role or application process, please email us at [email protected]
Outside The Box New Farm — Fun & Unique, Outside The Box.
Pay: $23.00 – $33.00 per hour
Benefits:
Application Question(s):
- What days and times are you usually available to work?
- Are you available to work at least one weekend day when needed?
- Are you able to travel reliably to Outside The Box New Farm?
- Tell us a little about your café, barista, retail, hospitality or customer service experience.
- How confident are you with coffee/barista work?
- Have you handled food in a workplace before?
- Do you currently hold a food handling or food safety certificate?
- How do you like to learn something new at work?
- Do you currently have legal working rights in Australia? (Australian Citizen / PR / Others)
Work Location: In person
