JOB TITLE: Hotel Service Manager
Company: Guruji Resorts Pty Ltd
Location: Gladstone QLD
Job Type: Full‑time
Salary: $80k- $100k Per Year
⭐ ABOUT US
Guruji Resorts Pty Ltd operates accommodation properties in the Gladstone region, providing high‑quality guest services, clean and comfortable rooms, and a welcoming environment for all travellers. We are seeking an experienced Hotel Service Manager to oversee daily operations and ensure exceptional service delivery across the property.
⭐ POSITION OVERVIEW
The Hotel Service Manager is responsible for supervising day‑to‑day hotel operations, managing staff, maintaining service standards, and ensuring smooth functioning of all guest‑facing and back‑of‑house activities. This role requires strong leadership, communication, and organisational skills.
⭐ KEY RESPONSIBILITIES
Guest Services & Front Office Management
- Oversee daily front office operations including check‑ins, check‑outs, reservations, and guest enquiries
- Ensure high levels of customer satisfaction and handle escalated guest issues
- Maintain accurate booking records across OTA platforms (Booking.com, Expedia, Airbnb, Little Hotelier, etc.)
Housekeeping & Maintenance Coordination
- Supervise housekeeping operations to ensure rooms and public areas meet cleanliness standards
- Coordinate with maintenance staff for repairs, safety checks, and property upkeep
- Monitor inventory of linen, amenities, and cleaning supplies
Staff Supervision & Training
- Lead, train, and supervise front office, housekeeping, and service staff
- Prepare staff rosters and manage shift coverage
- Conduct performance reviews and support staff development
Operational & Administrative Duties
- Manage daily financial tasks including banking, invoicing, and reporting
- Ensure compliance with WHS, fire safety, and regulatory requirements
- Implement operational procedures to improve efficiency and guest experience
- Liaise with suppliers, contractors, and service providers
⭐ REQUIRED SKILLS & EXPERIENCE
- Previous experience in hotel/motel management or supervisory role
- Strong knowledge of hospitality operations, guest services, and housekeeping standards
- Experience using hotel PMS/booking systems (Little Hotelier preferred)
- Excellent communication, leadership, and problem‑solving skills
- Ability to work independently and manage a small team
- Strong organisational and multitasking abilities
- Understanding of WHS and compliance requirements
⭐ QUALIFICATIONS
- At least 1 year of full time experience in hotel/motel operations
⭐ WHAT WE OFFER
- Full‑time stable employment
- Supportive management and team environment
- Opportunity to grow within the business
- Competitive salary package
⭐ HOW TO APPLY
Please submit your resume and a brief cover letter outlining your relevant experience.
Only shortlisted candidates will be contacted.
Pay: $80,000.00 – $96,000.00 per year
Work Location: In person
