JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION OVERVIEW
The Community Manager is the heartbeat of our 443-apartment build-to-rent community. Your mission is to transform our asset into a vibrant and inclusive neighbourhood. This role focuses on enhancing resident satisfaction, retention, and sense of belonging through strategic programming, events, and community initiatives that build genuine relationships with all residents.
KEY RESPONSIBILITIES
Resident Experience & Customer Excellence:
Assuming the primary responsibility for managing the customer experience program.
Setup and delivery of all site activations from resident events, resident perks and all resident touch points.
Implement initiatives that will enhance resident satisfaction and retention.
Overseeing the management of tenant facing communication platforms including website, social media and the community portal.
Ensure that all marketing collateral and customer touch points convey the brand consistently and effectively.
Working closely with JLL’s national Experience Team on the delivery of initiatives focussed on communication and customer engagement.
Community Activation:
Strategic Calendar Management: Design and execute a 12-month rolling activation calendar that caters to a diverse demographic of residents.
Event Curation: Organize a mix of weekly "micro-activations" (e.g., grab-and-go breakfasts, running clubs) and monthly "signature events" (e.g., rooftop summer parties, workshops, seasonal markets).
Third Party Vendors: Coordinate with third-party vendors to provide onsite classes & experiences for residents such as (yoga, HIIT, mindfulness) and maintain the energy of the amenity spaces.
Resident Perks: Work with local businesses on providing exclusive offers to Exhibition Place residents
Shared Spaces Activation: Help residents engage and activate in all the buildings shared spaces to maximise the residents' overall experience.
Day to Day Operation:
Assisting residents with queries in relation to facilities management services and amenities within the building.
Being a friendly and helpful first point of contact for enquiries.
Developing strong rapport with residents by developing genuine relationships, reacting promptly to feedback and resolving customer challenges.
Engaging and overseeing internal and external resources to deliver functions within the scope of works.
Driving continuous improvement through measuring performance and identifying opportunities.
Assist with preparing reports and attending regular meetings with clients and customers as required.
Key Skills:
Superior written and verbal communication skills
Digital literacy – Ability to use and quickly learn digital tools and software including content management systems
Experience in event planning and delivery
Strong stakeholder management skills
A high level of attention to detail
About You:
Well-presented and well-spoken, and able to easily build a good rapport with stakeholders of all levels.
Confident, friendly and engaging.
Ability to adopt a one-team attitude with all members of the community, Resident Services team and partners.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
