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GUCCI In Store Product Care Specialist

Gucci -
Brisbane QLD

Apply Now

Job Details

Full-time

Qualifications

Management
Microsoft Office
Organisational skills
Leadership
Communication skills

Full Job Description

Summary

About us

If you are a Dream-maker, this is the place for you.
Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond.
We are currently seeking an In-Store Product Care Specialist to join our dynamic team in our Brisbane Store.

Job Description

Your opportunity

We are seeking a detail-oriented and client-focused In-Store Product Care Specialist to manage after-sales services and repair operations. This role plays a critical part in delivering an exceptional end-to-end client experience, ensuring all product care and repair needs are handled with precision, efficiency, and in line with luxury service standards.

How you will contribute

Deliver excellence in retail experience and promote a consumer-centric culture
Daily management of ticketing process ensuring all tickets are actioned in a timely manner
Examine customer issues and action according to Gucci policies and procedures to ensure consistency in after-sale care
Build long-lasting relationships with clients
Guarantee proper floor coverage to handle any client queries regarding product quality
Work cross functionally with other departments in the business
Manage client complaints regarding repairs and any impact it has had on customer experience
Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools
Advising the team of any product quality issues in morning briefings
Uphold Respect of Gucci Standards and Procedures/Guidelines
Perform any other duties assigned to you by management

About you

Previous experience in after-sales, repair operations, or a similar role within luxury or high-volume retail/service environments
Strong operational capability with the ability to manage competing priorities
Client-centric mindset with a focus on delivering exceptional service outcomes
High attention to detail and strong organisational skills
Ability to work effectively in a fast-paced, dynamic environment
Strong communication skills, both written and verbal
Tech-savvy with proficiency in Microsoft Office and retail systems
Adaptable, proactive, and solutions-oriented

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

2026-06-22

Schedule

Full time

Organization

GUCCI AUSTRALIA PTY LTD

Apply Now

Refine Your Search

foster care specialist jobs in queensland

GUCCI In Store Product Care Specialist

Cardiologists – Brisbane, Hervey Bay & Rockhampton

Eligibility Case Manager

Air Logistics Perishables Customer Care Specialist

Staff Specialist Rheumatology

Senior Worker - Psychosocial and Complex Mental Health

Applications Specialist - General X-Ray

Midwife Educator, Education and Research Unit - Cairns

Solutions Architect

Staff Specialist - Surgeon

Senior Employee Relations Specialist/Employee Relations Counsel

Administration Support Officer

Reconciliation Officer

Staff Specialist

Semperis Security Specialist

Payroll Specialist

Extended Hours Coordinator

Training Development Specialist

Lending Specialist- Ashgrove

Pharma Specialist Rep (PJP) - Immuno/Nephro - QLD/NT/WA - 12 Months Max Term Contract

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