In-Demand Customer experience leader Jobs in Queensland

Customer Experience Assurance Officer (OnTrain Customer Operations)
Queensland Rail —Brisbane QLD
- $117,750 a year
- Overtime
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
12d
Head of Customer Service and Operations
TAL —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick Apply
14d
Accommodation Administrator | FIFO | 14/7 Roster | Cairns, Queensland
Sodexo —Queensland
- Urgently hiring
- Microsoft Office
- Administrative experience
- Communication skills
Quick Apply
Team Leader - Passenger Services
dnata —Brisbane Airport QLD
- Overtime
- Management
- Customer service
- Leadership
- On-the-job training
11d
Customer Service Coordinator
UniLodge Australia Pty Ltd —Brisbane QLD
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Parental leave
11d
Operations Team Leader - Deposit and Payments
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Van Driver
Centurion —Queensland
- Full-time
- Customer service
- Forklift
- Employee assistance program
Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions
ISS —Brisbane QLD
- $120,000 - $150,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Team Leader
Yo-Chi —Brisbane QLD
- Day shift
- Hospitality
- Leadership
- Employee assistance program
Cinema Worker Level 5
EVT Group —North Mackay QLD
- $33.68 - $40.34 an hour
- Management
- Sales
- Administrative experience
Full Time Sales Assistant - Gympie Central, QLD
Ally Fashion —Gympie QLD
- Weekend availability
- Management
- Sales
- Merchandising
- Employee discount
- Referral program
Customer Experience Expert
O'Brien Glass Industries Limited —Sumner QLD
- $34.28 an hour
- Overtime
- Sales
- Customer service
- Microsoft Office
Quality Assurance Coordinator - Food Safety
Endeavour Foundation —Wacol QLD
- Up to $71,000 a year
- Full-time
- Communication skills
- Health insurance
- Parental leave
11d
Customer Success & Digital Sales Specialist QLD
Technogym —Brisbane QLD
- Contract
- Management
- Presentation skills
- Communication skills
- Employee assistance program
- Gym membership
EOI - Airline Operations Roles
Texel Air Australasia —Ascot QLD
- Weekend availability
- Microsoft Office
- Analysis skills
Retail Manager
Zambrero —Cairns QLD
- From $80,000 a year
- Full-time
- Customer service
- In-person
- Restaurant experience
Quick Apply
Team Leader - iPlay Cairns
iPlay Australia —Cairns QLD
- $30 - $61 an hour
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
2d
Team Leader
Queensland Government —Brisbane QLD
- Full-time
- Remote
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health insurance
4d
Despatch Officer - Richlands, QLD
Redox —Richlands QLD
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free food
Quick Apply
Lifestyle Concierge - English Speaker -QLD, NSW or VIC-Based
Ten Group —Queensland
- Weekend availability
- Remote
- Hospitality
- Customer service
- English
- Annual leave
Quick Apply
10h

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Customer Experience Assurance Officer (OnTrain Customer Operations)

Queensland Rail -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
$117,750 a year
12 days ago

Benefits

Annual leave
Employee discount

Qualifications

Customer service
Analysis skills
Quality assurance
Communication skills

Full Job Description

Req. Id: 11852

Date: 5 Aug 2026

Location:

Brisbane, QLD, AU, 4000

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As our Service Assurance and Capability Adviser, you’ll play a pivotal role in enhancing customer experiences across Queensland Rail’s onboard and tourism services.

You’ll work independently to enhance customer experiences across Queensland Rail’s onboard and tourism services by conducting audits, observations and assurance activities. Using your insights and feedback, you’ll help improve service standards, support frontline teams and drive positive operational outcomes.

This is a unique opportunity for a customer-focused professional who enjoys being in the operational environment, identifying improvement opportunities and influencing positive change across a diverse workforce.

This permanent full-time role requires extensive travel, with an average of 15 days per month engaging with frontline operations.

Purpose that Counts. As a trusted Service Assurance and Capability Adviser, you will:

Conduct frontline observations and quality assurance audits across onboard services.
Assess service standards, employee behaviours and operational compliance.
Provide feedback and escalate service, performance and capability concerns to the Manager Operational Services, Training Coordinators or Operation Managers.
Analyse findings, identify trends and prepare reports to support decision-making.
Deliver recommendations to improve customer experience, workforce capability and operational performance.
Partner with leaders and Training Coordinators to support capability development and continuous improvement.
Identify process gaps and operational inconsistencies to inform policy and training enhancements.
Build productive relationships with employees and leaders to promote consistent service standard and behaviours.

For further information please read the Position Description.

About You

We're looking for someone who combines operational experience with strong analytical and relationship-building skills.

You will bring:

Previous experience in quality assurance, auditing or service assessment activities, with the ability to evaluate service quality, consistency and compliance.
Strong analytical and problem-solving skills, with the ability to identify trends and provide practical recommendations.
Excellent communication skills, including the ability to deliver constructive feedback and influence positive outcomes.
Sound knowledge of customer service operations, procedures and standards within a complex operational environment.
Strong stakeholder engagement skills, with the ability to build effective relationships at all levels.
A commitment to continuous improvement and delivering exceptional customer outcomes.
Experience in rail, transport, tourism, hospitality or other frontline service environments is highly regarded.

Roster / Hours / Location:

This role involves regular travel (approximately 15 days per month), working across a 24/7 roster, and overtime as required to support operational requirements.

This is a permanent full-time opportunity based in either Brisbane CBD, Bundaberg, Rockhampton, Townsville or Cairns.

Benefits that Count

Queensland Rail's success is built on the capability and commitment of our people. In return, we offer:

An annual salary of $117,750 + 12.75% super + applicable penalties and allowances
5 weeks of annual leave per year?
Travel discounts and lifestyle perks through QRI
Opportunities for career development and ongoing learning.
Access to a 280+ gyms and pools with Fitness Passport
The chance to contribute to an industry-leading organisation focused on delivering exceptional customer experiences.

For a full list of benefits please visit Employee Benefits.

Please apply to Service Assurance and Capability Adviser (11852) via our website by 11:59pm (GMT+10:00 Brisbane) Wednesday 19th of August 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email [email protected]. Please do not email your application. We can only accept applications received via our website.

Apply Now

Refine Your Search

customer experience leader jobs in queensland

Customer Experience Assurance Officer (OnTrain Customer Operations)

Head of Customer Service and Operations

Accommodation Administrator | FIFO | 14/7 Roster | Cairns, Queensland

Team Leader - Passenger Services

Customer Service Coordinator

Operations Team Leader - Deposit and Payments

Van Driver

Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions

Team Leader

Cinema Worker Level 5

Full Time Sales Assistant - Gympie Central, QLD

Customer Experience Expert

Quality Assurance Coordinator - Food Safety

Customer Success & Digital Sales Specialist QLD

EOI - Airline Operations Roles

Retail Manager

Team Leader - iPlay Cairns

Team Leader

Despatch Officer - Richlands, QLD

Lifestyle Concierge - English Speaker -QLD, NSW or VIC-Based

I want to receive the latest job alert for customer experience leader in queensland

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