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Customer Relations Manager/Front of House Manager
Tynan Motors —Kirrawee NSW
- Monday to Friday
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Tynan Motors —Kirrawee NSW
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Customer Relations Manager/Front of House Manager

Tynan Motors -
Kirrawee NSW

Apply Now

Job Details

5 days ago

Benefits

Birthday leave

Qualifications

Customer service
Dealership experience

Full Job Description

About us:

Tynan Motors is one of Australia's largest and most respected Motor Groups and has been established in Australia for over 60 years. We are a multi-franchise dealership and Service Centre representing a growing portfolio of 15 + brands including; Mercedes-Benz, Subaru, Hyundai, Mitsubishi, Suzuki, Chrysler/Jeep/Dodge, Kia, LDV/RAM, MG, Mahindra, Renault, Chery and Geely! We proudly employ over 350 dedicated and professional staff across a vast variety of departments and locations covering the Sutherland Shire and Illawarra Region. The opportunities to join our vast team are endless as our company continues to expand; we are always seeking new and motivated individuals to join our team

About the role:

We have an exciting newly created role – for a Customer Relations Manager/Front of House Manager to join our Multi Franchise Service Team in Kirrawee.

This is a great opportunity for someone who is passionate about delivering exceptional customer experiences and driving customer satisfaction and retention.

Reporting to our Group Service Manager & Service Manager, the role is responsible for leading the front of house team; to ensure the provision of vehicle service meets & exceeds customer’s satisfaction.

This position is based at Kirrawee, Monday to Friday 7:30am to 5:30pm.

Responsibilities:

You will oversee our customer relations division and switchboard team and play a vital role in creating a positive and professional experience for every customer while ensuring the smooth day-to-day operation of our front-of-house environment.
You will be the primary escalation point, liaising with customers, and managing customer enquiries, feedback, complaints and coming to resolutions in a professional and timely manner.
Ensuring all customers touch points have been actioned and our customers are continuously updated regarding the progress on their vehicle.
Assisting the service managers with manufacturer dealership visits.
Assist the service managers with departmental reporting.
Mentoring and coaching our front line staff – particularly service advisors and call centre team.
Leading and motivating our service advisor team to ensure they are meeting our manufacturer benchmarks (such as customer satisfaction and NPS).
Preparing, reporting and overseeing open repair orders and working with the service advisor team to ensure repair orders are closed in accordance with Tynan and manufacturer requirements.

About you:

Previous experience in an automotive dealership, preferably in customer service, service advising or dealership operations.
Exceptional customer service skills.
Strong conflict resolution and problem-solving abilities.
ERA Power Experience – highly regarded.
Be a leader and able to train and coach advisors.
Ability to help achieve KPI's and benchmarks.

Why Tynan?

Paid Birthday Leave! Have your birthday day off paid!
Loyalty Leave - we reward loyalty with additional paid days off!
Fantastic package & commission structure on offer
Gain exposure working in a multi-franchise service department
Join a supportive and collaborative team of two experienced automotive managers.
Newly created position, fantastic opportunity to make the position your own!

If you are interested; please click apply now.

Please note only shortlisted candidates will be contacted.

Apply Now

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Customer Relations Manager/Front of House Manager

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