In-Demand service desk team leader Jobs in preston, vic

Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
11d
IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
10d
Receptionist/Administration Assistant
Student Housing Australia —Caulfield North VIC
- $58,000 - $62,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick Apply
OPERATIONS SUPERVISOR & PRODUCTION LEAD (CONTRACTOR)
Laundry project —South Melbourne VIC
- $38 - $40 an hour
- Full-time
- Hospitality
- In-person
- Manufacturing
Quick Apply
5d
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
6d
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
12d
IT Service Assistant
Boston Consulting Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
4d
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Order Entry - Administration - Customer Service
Rinnai Australia —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- HVAC
- Employee assistance program
- Employee discount
12d
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
6d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Receptionist
Healius —Epping VIC
- Weekend availability
- Data entry
- Health insurance
- Employee assistance program
3d
Service Support Officer - Inbound
Rinnai Australia —Melbourne VIC
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Health insurance
5d
Facilities and Procurement Officer
Nova Group —Melbourne VIC
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
- Employee assistance program
Member Engagement & Reception Officer
The Royal Australian College of General Practitioners (RACGP) —Melbourne VIC
- $91,381 a year
- Full-time
- Hybrid work
- Front desk
- Communication skills
10d
yd. - Assistant Store Manager Uni Hill
Retail Apparel Group —Bundoora VIC
- Full-time
Parking Officer - Stonnington
Orikan —South Yarra VIC
- Weekend availability
- Customer service
- Communication skills
Quick Apply
Payroll Officer
Mercy Health Australia —Richmond VIC
- $90,000 a year
- Full-time
- Communication skills
- Time management
6d

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service desk team leader jobs near preston, vic

Service Desk Team Leader

Office of Public Prosecutions
Melbourne VIC

Apply Now

Job Details

Full-time
$116,413 - $140,849 a year
11 days ago

Qualifications

Incident management
Microsoft Exchange
Microsoft Office
Administrative experience
AI
Leadership
Intune

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $116,413 - $140,849

Grade: VPS 5

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/OPP/CS/1927311

Located within the Corporate Services Division’s IT Services Unit, the Service Desk Team Leader plays a pivotal role in driving excellent customer service and technical support for the Office of Public Prosecutions

Service Desk Team Leader. Full time, ongoing position. Applications close on 11:59pm Tuesday 9 June 2026.

About the role:

Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.

Key Responsibilities

Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical background to support Windows, Active Directory/Entra/Intune, Office 365, iOS devices, and hardware fleets.
Innovation & Modernisation: Identify opportunities to improve processes, knowledgebase management, and self-service tools leveraging automation and AI.
Capability Building: Coach team members and non-IT "technology champions," develop robust documentation, and analyze incident trends to identify recurring issues and training opportunities.

About You

To be successful in this role, you will bring:

Proven Leadership: Experience leading and managing a small-to-medium IT service desk team within a government or commercial environment.
Mentorship & Communication: Strong capability in coaching junior team members, transferring knowledge, and communicating professionally with senior stakeholders and diverse staff.
Robust Technical Expertise: Strong administration knowledge of Microsoft Entra AD, Intune device management/deployment, Exchange, MS Teams, Autopilot, Windows, Office 365, and iOS environments.
Project Experience: Demonstrated experience owning and executing complex service desk projects, such as device platform migrations and OS upgrades.

About Us:

The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for conducting serious criminal prosecutions across Victoria on behalf of the Director of Public Prosecutions (DPP). Our team, consisting of over 475 skilled professionals, supports the work of the DPP, the Chief Crown Prosecutor, and Crown Prosecutors. We strive to be a criminal justice system leader and a dynamic organisation, continually adapting to deliver effective outcomes for our people and the community.

At the heart of the criminal justice system are people – practitioners and the community we serve. Our vision is to lead in legal excellence, fostering an innovative, supportive environment with a commitment to innovation, collaboration, and professional excellence.

Applications must contain a resume and cover letter.

You will be required to complete the online Key Selection Criteria questions located on the last page of the online application form. A separate document responding to the key selection criteria is not required.

Applications close on 11.59pm Tuesday 9 June 2026.

In accordance with the VPS recruitment process all candidates are required to complete a pre-employment misconduct screening declaration. Further information is available on the VPSC website

The OPP is committed t o building a diverse workforce and an inclusive culture. People from all cultural backgrounds are strongly encouraged to apply, particularly applicants of Aboriginal and Torres Strait Islander heritage, or those who may experience disability related barriers in securing employment.

Applications close Tuesday 9 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

service desk team leader jobs in preston, vic

Service Desk Team Leader

IT Service Desk Team Leader

Receptionist/Administration Assistant

OPERATIONS SUPERVISOR & PRODUCTION LEAD (CONTRACTOR)

IT Service Desk Team Lead

Senior Service Desk Technician

IT Service Assistant

IT Service Desk Analyst

Service Desk Analyst (Fixed term)

Service Desk Analyst

Order Entry - Administration - Customer Service

Graduate IT Service Desk Analyst

Network Support Level 1

Receptionist

Service Support Officer - Inbound

Facilities and Procurement Officer

Member Engagement & Reception Officer

yd. - Assistant Store Manager Uni Hill

Parking Officer - Stonnington

Payroll Officer

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