In-Demand Customer success manager Jobs in Potts Point, Nsw

Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
APAC B2B Existing Customer Marketing Manager
Uber —Sydney NSW
- Full-time
- CRM software
- SQL
- Analysis skills
Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
Enterprise Customer Success Manager
Sitemate —Sydney NSW
- $180,000 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Work from home
13d
Customer Success Manager
Salesforce —Sydney NSW
- Full-time
- Salesforce
- Agile
- AI
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Customer Success Team Manager
Propeller —Sydney NSW
- Full-time
- Hybrid work
- Management
- Salesforce
- Construction experience
- Parental leave
Quick Apply
17h
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Customer Success Manager
Hapana —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Presentation skills
- Annual leave
- Work from home
Quick Apply
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
Customer Success Manager
Ideagen —Surry Hills NSW
- CRM software
- Salesforce
- Communication skills
10d
Customer Success Manager
carsales —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Presentation skills
- Parental leave
Quick Apply
7d
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
13d

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Customer Success Manager

INNERGY -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Salesforce
ERP systems
Bachelor's degree
B2B
Construction experience
Manufacturing
HubSpot
SaaS
Communication skills
CAM programming
Woodworking

Full Job Description

Company Description

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

Job Description

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds strong customer relationships, drives product adoption, supports long-term business outcomes, and works proactively to maximize customer retention and growth.

This role partners closely with Professional Services, Technical Support, Sales, and Product to ensure customers have a seamless experience throughout their lifecycle. Success is measured by customer satisfaction, product adoption, renewals, expansion opportunities, and the ability to create raving fans.

What You'll Do

Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
Develop trusted advisor relationships with executive sponsors, administrators, engineers, and end users.
Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement.
Monitor customer health, identify risks, and develop action plans to improve customer outcomes and retention.
Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
Identify opportunities for additional training, consulting, products, and services that help customers maximize their investment.
Collaborate with Sales on renewal and expansion opportunities while ensuring a seamless customer experience.
Capture customer feedback and partner with Product to influence future enhancements.
Maintain accurate customer health metrics, account plans, and activity within CRM.
Champion the voice of the customer across the organization.

What Success Looks Like

High customer retention and renewal rates.
Strong adoption of Microvellum and INNERGY Engineering solutions.
Excellent customer satisfaction (CSAT) and relationship health.
Accurate forecasting of customer risk and growth opportunities.
Consistent executive engagement and strategic account planning.
Customers who become advocates for Microvellum, INNERGY Engineering, and INNERGY.

Qualifications

3+ years of Customer Success, Account Management, Professional Services, or related SaaS experience.
Experience managing a portfolio of B2B customers.
Strong consultative communication and relationship-building skills.
Ability to manage multiple customer priorities in a fast-paced environment.
Excellent problem-solving and project coordination abilities.
Experience with CRM platforms such as HubSpot, Salesforce, or similar.
Bachelor's degree or equivalent experience preferred.

Preferred Qualifications

Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology.
Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions.
Experience conducting executive business reviews and customer success planning.
Background partnering with implementation or technical teams.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

customer success manager jobs in potts point, nsw

Customer Success Manager

APAC B2B Existing Customer Marketing Manager

Senior Customer Success Program Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager (Public Sector) - Tech / SaaS

Enterprise Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Manager of Customer Success (APAC)

Customer Success Manager – GTM

Customer Success Manager (Enterprise)

Customer Success Team Manager

Sr. Manager, Customer Success & CX, APAC

Customer Success Manager

Customer Relationship Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager, APAC

Customer Success Manager (SMB)

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