In-Demand Senior recruiter Jobs in Port Melbourne, Vic

Senior Lead, Australia Escalations Support (Square & Afterpay)
Block, Inc. —Melbourne VIC
- Remote
- Management
- Analysis skills
- Financial services
- Health insurance
Senior Talent Acquisition Partner
h2o.ai —Melbourne VIC
- Temporary
- Remote
- AWS
- Recruiting
- AI
Quick Apply
7d
HR Specialist, Contracts Management - APAC
Remote —Melbourne VIC
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Senior Brand Designer (Up)
Up —Melbourne VIC
- $125,000 - $145,000 a year
- Hybrid work
- AI
- Communication skills
- Employee assistance program
Senior Customer Success Manager
Genesys —Melbourne VIC
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Onboarding Operations Specialist - APAC
Remote —Melbourne VIC
- $28,200 - $71,400 a year
- Remote
- Google Suite
- Organisational skills
- AI
- Annual leave
- Work from home
Human Resources Business Partner-Generalist
Infosys —Melbourne VIC
- Administrative experience
- Communication skills
- Analytics
- Health insurance
- Parental leave
Senior Site Reliability Engineer
Block, Inc. —Melbourne VIC
- 12 hour shift
- Remote
- Software development
- AI
- Health insurance
Youth Justice Worker (Custodial) - Parkville
Department of Justice and Community Safety —Parkville VIC
- Up to $107,278 a year
- Full-time
- CPR Certification
- First Aid Certification
- Paid training
- Annual leave
Senior Corporate Security Engineer
Airwallex —Melbourne VIC
- $150,000 - $220,000 a year
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
IP Voice UC Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- On call
- Management
- Computer Science
- Bachelor's degree
- Health insurance
- Parental leave
Senior Associate – Performance Improvement
Alvarez & Marsal —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- English
Senior Manager, Sales Development - APAC
Remote —Melbourne VIC
- $95,000 - $106,800 a year
- Full-time
- Remote
- Management
- Sales
- Salesforce
- Annual leave
- Work from home
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Management
(Senior) People Operations Partner, ANZ
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- AI
- Leadership
Talent Acquisition & People Partner (Part Time / Fractional)
SH JEWELLERY —Springvale VIC
- Part-time
- Bachelor's degree
- Recruiting
- Leadership
- Employee discount
Quick Apply
Customer Success Director
Genesys —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lifecycle Specialist, Employee Relations and Transitions - APAC
Remote —Melbourne VIC
- $37,250 - $83,800 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
6d
Senior Talent Partner (Engineering)
Easygo —Melbourne VIC
- Full-time
- Office
- Recruiting
- Organisational skills
- Employee assistance program
Quick Apply
Senior Account Executive - Mid-Market
HubSpot —Melbourne VIC
- Remote
- Management
- Sales
- AI
- Work from home
Quick Apply

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Senior Lead, Australia Escalations Support (Square & Afterpay)

Block, Inc. -
Melbourne VIC

Apply Now

Job Details

Benefits

Health insurance

Qualifications

Management
Analysis skills
Scalability
Financial services
AI
Leadership
Communication skills
Negotiation

Full Job Description

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded in 2014 in Sydney, Australia, Afterpay has over 24 million active customers globally and more than 250,000 of the best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others.

The Role:

As the Senior Lead, Australia Escalations Support for both Square and Afterpay, you will be a pivotal leader responsible for overseeing and enhancing our complaints resolution processes across two dynamic and rapidly growing brands, as well as driving escalations operations in our Australia market. This role requires a strategic thinker with deep expertise in complaints handling, regulatory compliance, and customer experience. You will lead a dedicated team, driving continuous improvement in our process and product to ensure fair, efficient, and consistent resolutions that uphold our commitment to customer satisfaction and regulatory adherence.

This role is fully remote based in Australia only.

You Will:

Lead, mentor, and develop a high-performing team of escalations and complaints specialists, fostering a culture of excellence, accountability, and continuous learning.
Oversee the end-to-end escalations and complaints lifecycle, from initial receipt and investigation to resolution and communication, ensuring adherence to established SLAs and quality standards.
Implement and optimize complaints management systems and tools to improve efficiency.
You will partner across geo’s with our Complaints Program Lead and Escalations Leads to execute on strategy.
Analyze escalation and complaint trends and root causes to identify systemic issues, working collaboratively with product, engineering, operations, and legal teams to drive preventative measures and product enhancements.
Ensure compliance with all relevant consumer protection regulations and industry best practices in complaints handling across all jurisdictions where Square and Afterpay operate.
Help prepare and present regular reports on complaints performance, insights, and key metrics to senior leadership and relevant stakeholders.
Represent the company in interactions with regulatory bodies, ombudsmen, and external dispute resolution schemes as needed.
Develop and deliver training programs to ensure all relevant staff are equipped to handle complaints effectively and in line with company policy.
Champion a customer-centric approach to complaints resolution, focusing on empathy, transparency, and effective communication.

You Have:

3+ years of experience in complaints management, customer operations, escalations support or risk management within the financial services or fintech industry preferred.
8+ years of experience in a leadership role, managing and developing teams.
Proven expertise in designing and implementing scalable complaints management processes and systems.
Ability to both tactically support the day to day operations, while also driving strategic outcomes for your field.
In-depth knowledge of consumer protection regulations and industry best practices (e.g., UDAAP, TILA, EFTA, GDPR, CCPA).
Strong analytical skills with the ability to identify trends, analyze root causes, and translate data into actionable insights.
Excellent communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively across all levels of the organization.
Demonstrated ability to manage complex projects and initiatives in a fast-paced, evolving environment.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Apply Now

Refine Your Search

senior recruiter jobs in port melbourne, vic

Senior Lead, Australia Escalations Support (Square & Afterpay)

Senior Talent Acquisition Partner

HR Specialist, Contracts Management - APAC

Senior Brand Designer (Up)

Senior Customer Success Manager

Onboarding Operations Specialist - APAC

Human Resources Business Partner-Generalist

Senior Site Reliability Engineer

Youth Justice Worker (Custodial) - Parkville

Senior Corporate Security Engineer

IP Voice UC Senior Consultant

Senior Associate – Performance Improvement

Senior Manager, Sales Development - APAC

Infrastructure & Capital Projects – Senior Associate / Manager

(Senior) People Operations Partner, ANZ

Talent Acquisition & People Partner (Part Time / Fractional)

Customer Success Director

Lifecycle Specialist, Employee Relations and Transitions - APAC

Senior Talent Partner (Engineering)

Senior Account Executive - Mid-Market

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