In-Demand Customer solutions specialist Jobs in Port Melbourne, Vic

Customer Solutions Support Specialist (iGuide)
News Corp —Richmond VIC
- Hybrid work
1d
Customer Solutions Support Specialist (iGuide)
REA Group —Richmond VIC
- Full-time
- Hybrid work
15h
Customer Banking Specialist Relief - Melbourne Central
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
4d
Customer Banking Specialist - Brimbank Central
Commonwealth Bank —Deer Park VIC
- Part-time
- Hospitality
- Customer service
- Financial services
6d
Customer Assist Specialist - Care
Red Energy —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
13d
Event admin planning assistant CHRISTMAS
The Festive Store —Melbourne VIC
- $34 - $36 an hour
- Urgently hiring
- Administrative experience
- Warehouse
- In-person
Quick Apply
4d
Google Ads & Meta Ads Specialist
Optweb Digital —Melbourne VIC
- $60,000 - $90,000 a year
- Full-time
- Analysis skills
- Budgeting
- In-person
Quick Apply
Customer Experience Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick Apply
Customer Resolution Specialist
Superloop —Melbourne VIC
- On call
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Work from home
- Free food
Customer Banking Specialist - Chadstone
Commonwealth Bank —Dandenong Road VIC
- Part-time
- Hospitality
- Customer service
- Financial services
4d
Customer Banking Specialist - Heidelberg
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Customer service
- Financial services
8d
Customer Experience Specialist
Pact Packaging —Truganina VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick Apply
Test Specialist
Fujitsu —Melbourne VIC
- Hybrid work
- CAD
- Analysis skills
- Communication skills
Customer Service & Warranty Specialist
Freighter Group —Brooklyn VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick Apply
8d
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Customer Banking Specialist - Westfield Doncaster
Commonwealth Bank —Doncaster VIC
- Part-time
- Hospitality
- Customer service
- Financial services
4d
Customer Success Specialist
Orro Pty Ltd —Melbourne VIC
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Parental leave
- Employee discount
12d
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
Claims Specialist
Assurant —Hawthorn East VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Parental leave
- Employee discount
6d
SOC Analyst L2
AC3 —Melbourne VIC
- $800 - $850 a day
- Overtime
- Analysis skills
- Communication skills
Quick Apply

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Customer Solutions Support Specialist (iGuide)

News Corp -
Richmond VIC

Apply Now

Job Details

Permanent
1 day ago

Full Job Description

Melbourne Based
Permanent Role
Hybrid ways of working

About us

At Planitar, we build technology that helps people see and understand the world’s spaces more

clearly.

We are the creators of iGUIDE, a powerful property technology solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their work and deliver better results.

Planitar recently joined REA Group, one of the world’s leading digital property companies. REA operates Australia’s largest residential and commercial property platforms, including realestate.com.au and has a growing global footprint across Asia and North America. Together, we are shaping the future of property technology, combining Planitar’s deep spatial data expertise with REA’s global scale and innovation engine.

Where does REA fit in?

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding, understanding or financing your next home. We operate Australia’s leading residential and commercial property websites – realestate.com.au and realcommercial.com.au – among other leading brands in Australia and India.

iGUIDE is part of the REA family and iGUIDE and REA teams work closely together, supporting consumers with more immersive experiences to help them make more informed property decisions.

Our Vision

A connected future where reliable spatial data enables informed decisions across the property lifecycle.

Our Values

Integrity: We do the right thing even when it’s hard.
Teamwork: We are one team, on a big mission.
Innovation: We value creative solutions for emerging opportunities.
Accountability: We honour our commitments.

About the role

This position works alongside our Customer Solutions Engineers to make sure every iGUIDE

customer gets fast, knowledgeable support once they’re up and running. You’ll be a go-to resource for customers navigating the iGUIDE hardware, capture and processing workflow, and Portal — helping them troubleshoot issues, get the most out of the platform, and build confidence in the technology day to day.

With a strong working knowledge of how the iGUIDE ecosystem fits together, you’ll resolve technical issues, support onboarding and training, and flag patterns and feedback that help our product and engineering teams keep improving. This role is a great fit for someone who enjoys solving problems, explaining technical concepts clearly, and being the calm, reliable voice customers can count on.

RESPONSIBILITIES

Technical Support & Troubleshooting

Serve as a front-line point of contact for customer support requests, responding promptly by phone, email, and ticketing system.
DiagnoseandresolvetechnicalissuesrelatedtoiGUIDEhardware,the capture/Stitch/processing pipeline, and Portal usage.
Escalate complex or unresolved issues to the Solutions Engineering or Product/Engineering teams with clear documentation.
Develop and maintain troubleshooting guides, FAQs, and knowledge base articles so customers can self-serve on common issues.

Onboarding & Training Support

Support new customers through onboarding, helping them get set up on the hardware, software, and Portal.
Assist in delivering training sessions (virtual and, where needed, onsite) alongside the Solutions Engineering team.
Help maintain and refine training materials — manuals, videos, and tutorials — for different user levels.
Guide customers on data upload, data management, and best practices for using the Portal efficiently.

Customer Success & Feedback Loop

Monitor open support cases to ensure timely follow-up and resolution, keeping customers informed throughout.
Trackrecurringissues,commonquestions,andfeaturerequests,andsharethese insights with Product and Engineering.
Partner with the Solutions Engineering and Sales teams to understand customer context and ensure a consistent, informed support experience.

Solution & Product Knowledge

Build and maintain a strong understanding of the end-to-end iGUIDE solution —

hardware, capture process, Stitch and processing, and Portal management.

Stay current on product updates and new features to provide accurate, up-to-date guidance.
Contribute to internal documentation so knowledge is captured and shared across the team.

Cross-Functional Collaboration

Work closely with Solutions Engineers on more complex customer trials or escalations.
Partner with Product Management to report bugs, surface enhancement ideas, and validate fixes.
Collaborate with Marketing on support-facing content such as FAQs and how-to guides.

Who we're looking for

A patient, clear communicator who can explain technical concepts in plain language
Customer-focused and genuinely motivated to help people solve problems
Detail-oriented and organized, able to manage multiple support cases at once
Curious and quick to learn new hardware and software systems
A self-starter who takes ownership and follows through
Naturally collaborative and team-oriented
Accountable; you make commitments thoughtfully and deliver on them

Perks and Benefits

12%Superannuation
Hybrid work environment (work out of REA Group office spaces!)
Annual professional development incentive
Opportunities to grow as we scale
The backing of a global industry leader through REA Group

Why work at Planitar

We’re in an exciting phase of growth; evolving our technology, expanding globally and scaling our operations. This is your opportunity to shape the future of property technology alongside a talented, driven team.

Req ID R0015663

Apply Now

Refine Your Search

customer solutions specialist jobs in port melbourne, vic

Customer Solutions Support Specialist (iGuide)

Customer Solutions Support Specialist (iGuide)

Customer Banking Specialist Relief - Melbourne Central

Customer Banking Specialist - Brimbank Central

Customer Assist Specialist - Care

Event admin planning assistant CHRISTMAS

Google Ads & Meta Ads Specialist

Customer Experience Specialist

Customer Resolution Specialist

Customer Banking Specialist - Chadstone

Customer Banking Specialist - Heidelberg

Customer Experience Specialist

Test Specialist

Customer Service & Warranty Specialist

Claims Technical Specialist

Customer Banking Specialist - Westfield Doncaster

Customer Success Specialist

Mobility Specialist - APAC

Claims Specialist

SOC Analyst L2

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