In-Demand Guest service agent Jobs in Port Macquarie Nsw

Guest Service Agent
Accor Apartments & Realty —Port Macquarie NSW
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Guest Service Agent (Front Office): Port Macquarie Breakwall Holiday Park
NRMA Parks and Resorts —Port Macquarie NSW
- Weekend availability
- Gym membership
- Referral program
Quick Apply

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Guest Service Agent

Accor Apartments & Realty -
Port Macquarie NSW

Apply Now

Job Details

Casual

Qualifications

Hospitality
Front desk
Communication skills
Hotel experience
Time management

Full Job Description

Mantra Observatory is located in the Northern NSW coastal town of Port Macquarie, approximately a four hour drive north of Sydney. The property offers its guests a selection of hotel rooms, self-contained one, two and three bedroom apartments, and a three-bedroom penthouse. On your days off, why not enjoy Port Macquarie’s beautiful beaches, scenic hiking trails, peaceful rivers, or walk down into the town centre for shopping and entertainment.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

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guest service agent jobs in port macquarie nsw

Guest Service Agent

Guest Service Agent (Front Office): Port Macquarie Breakwall Holiday Park

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