Discover a career where care goes both ways!
- Location - Port Macquarie
- Permanent Full-time role
- Pay rate – $48 per hour + superannuation +Km reimbursement
- Up to $18,550 tax free with salary packaging
Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6,000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we prioritise developing meaningful relationships with our clients. We want our clients and families feeling they are seen, heard and known.
.We are seeking an experienced and values driven Care Partner to join our Home & Community team at Port Macquarie. This is a highly autonomous position, ideal for someone who is self-driven, resourceful, and comfortable working independently.
The successful candidate will be confident in building local networks, driving community engagement, and managing priorities with limited on-site support.
Day-to-day role looks like:
- Providing high-quality care management to support client independence, preferences whilst educating clients and their families on program guidelines, inclusions, exclusions and possible financial contributions
- Identifying client care needs, requirements and setting client service expectations within budget guidelines
- Undertaking relationship-centred care planning in accordance with CHL model of care and maintaining care plans that clearly link goals, risks, interventions and services
- Completing comprehensive care reviews, screening tools and risk assessments promptly and accurately to identify required services and referrals needed
- Managing new client sign-ups and onboarding across multiple programs, including Support at Home, CHSP, End of Life (EOL), AT-HM, and Restorative Care.
- Driving stakeholder engagement through presentations at local community events and the coordination of CHL-hosted events, both in person and online.
- Developing and maintaining strong local networks by attending community meetings, building referral pipelines, identifying business development opportunities, and collaborating with external providers.
- Acting as a trusted community liaison, strengthening CHL’s presence and fostering meaningful partnerships across the Port Macquarie region.
- Using screening, assessment and risk dashboards to identify high risk clients and prioritize timely reviews
- Managing incidents and complaints within required timeframes, resolving issues wherever possible at first contact.
- Initiating case conferencing to support hospital, rehab or respite discharge planning for wellbeing interventions, service adjustments and timely referrals
- Communicating and coordinating with members of the clinical, allied health and operational teams to identify client care needs, plan interventions, and review outcomes of care
- Managing the implementation of service delivery to clients in accordance with client agreements and funding parameters whilst maintaining high levels of customer satisfaction
- Completing accurate and timely documentation and record keeping of client details in the relevant Client Relationship & Management Systems.
To be successful in this role you’ll need:
- Strong stakeholder management skills and/or extensive case management experience.
- Minimum two years’ experience in Aged Care Industry within Home Care/Community services sector with strong understanding of case management and funding frameworks
- Strong time management and organisational skills with ability to prioritise
- Strong customer service orientation and ability to build rapport with diverse clients and supporters.
- Intermediate to advanced skills in use of information systems and software packages such as Microsoft Office
- Demonstrated skills in budgeting or financial management
- Current Driver's License and registered motor vehicle
- Experience in Sales/Marketing/Public speaking
What we can offer you
- Competitive hourly pay rate + Km reimbursement ($1.11 per km)
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Long Service leave after 5 years
- Additional week of leave for Enterprise Agreement shift workers
- 40+ Locations across NSW and QLD if you choose to move
- A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Apply online now!
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
