Employment Type: Permanent Part Time
Position Classification: Health Support Services
Remuneration: $65150.16 - $71479.42 pro rata
Hours Per Week: 20
Requisition ID: REQ689257
Applications Close: Monday 21st September 2026
Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).
What you'll be doing
This position will support patients accessing MNC Virtual Care through the provision of screening, flow management, check-in and general enquiries.
This position works with individuals and their families, health practitioners and communities to support patients and link them to health and other services. This position requires good skills in communication, identifying and solving barriers in access to care, collaborative problem solving and knowledge of referral to health services.
The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease length of hospital stay through Urgent Care service delivery, early intervention, and care navigation to people who have been identified as at risk of presentation and hospitalisation for low acuity conditions that can be safely managed over a virtual platform. This is not a remote working position.
About You
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access.
Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
You are a compassionate and capable healthcare support professional with a strong foundation in health services and patient-centred care. Your qualifications and experience, whether through Health Services Assistance, Allied Health Assistance, undergraduate nursing or allied health training, have equipped you with the skills to provide safe, effective, and responsive care within a multidisciplinary healthcare environment. You communicate confidently and respectfully with patients, carers, and healthcare teams, ensuring individual care needs are understood and addressed. With strong written, verbal, and interpersonal communication skills, you are comfortable using a range of technology platforms and are enthusiastic about learning new systems and applications. You apply critical thinking and evidence-based principles to support quality care delivery, work effectively under supervision, and have a thorough understanding of your scope of practice, always maintaining professional boundaries. Reliable, adaptable, and committed to ongoing learning, you hold an unrestricted NSW driver's licence and are willing to travel as required to support patient care and service delivery.
Diversity and Inclusion lies at the heart of how we recruit.
Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact [email protected] .
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.
All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ
Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.
Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.
A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.
