In-Demand Hotel & accommodations guest services staff Jobs in Port Douglas, Qld

Guest Service Agent/Night Audit
Accor Apartments & Realty —Port Douglas QLD
- Part-time
- Hospitality
- Customer service
- Front desk
Job Opportunties | Mossman Gorge Cultural Centre
Voyages Tourism Australia —Mossman Gorge QLD
- Communication skills
- Resort
- Employee discount
11d
Front Office Manager
Accor Apartments & Realty —Port Douglas QLD
- Weekend availability
- Hospitality
- Hotel experience
- Time management
1d

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Job Opportunties | Mossman Gorge Cultural Centre
Voyages Tourism Australia —Mossman Gorge QLD
Casual & full-time roles across hospitality, retail & tourism. Competitive pay, staff discounts & career growth opportunities.
11d

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Guest Service Agent/Night Audit

Accor Apartments & Realty -
Port Douglas QLD

Apply Now

Job Details

Permanent | Part-time

Qualifications

Hospitality
Customer service
Front desk
Communication skills
Hotel experience
Time management

Full Job Description

Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen. When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise!

Purpose
As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Previous experience in hotel front desk operations is a valuable asset
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

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hotel & accommodations guest services staff jobs in port douglas, qld

Guest Service Agent/Night Audit

Job Opportunties | Mossman Gorge Cultural Centre

Front Office Manager

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I want to receive the latest job alert for hotel & accommodations guest services staff in port douglas, qld

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