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Assistant Manager / 2IC (Pet Boarding)

Kip Happy Stays -
Virginia SA

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Job Details

Permanent | Full-time
15 hours ago

Benefits

Employee discount

Qualifications

Customer service
Supervising experience
Driver Licence
Leadership
Communication skills

Full Job Description

Kip Adelaide North

Assistant Manager / 2IC (Pet Boarding)

At Kip Happy Stays, we’re passionate about providing exceptional care and enrichment for pets — and creating a workplace where our people can genuinely grow and thrive.

We’re currently looking for a motivated and hands-on Assistant Manager / 2IC to join the team at Kip Adelaide North.

This is a key support role working alongside the Site Manager in the day-to-day running of a busy dog and cat boarding facility. You’ll help lead the team on shift, support daily operations, provide exceptional care to our guests, and help create a positive experience for both pets and their owners.

Whether you come from retail, hospitality, operations, customer service, animal care or another fast-paced leadership environment, this role is ideal for someone who enjoys leading from the front, building strong teams, and creating a positive workplace culture.

Key responsibilities:

Support the daily operations of the site alongside the Site Manager
Lead and motivate team members to deliver exceptional service and high-quality pet care
Assist with rostering, workflow coordination and shift management
Maintain high standards of cleanliness, presentation and safety
Handle customer enquiries, bookings and escalations professionally
Assist with onboarding, coaching and supporting team members
Step into operational leadership when the Site Manager is unavailable
Help drive a positive, accountable and high-performing team culture

About you:

Previous experience working with dogs, cats or within an animal care environment is highly regarded but not essential
Leadership or supervisory experience is preferred but not essential
Strong communication and customer service skills
Hands-on, proactive and willing to jump in wherever needed
Able to work in a fast-paced environment and remain calm under pressure
Passionate about animal welfare and team culture
Comfortable working weekends, public holidays and peak holiday periods as required

Why join Kip?

Genuine career progression opportunities within a growing national company
Supportive leadership team and structured onboarding
Ongoing training and development opportunities
Staff discounts across Kip services
Access to leadership development programs and workshops
Work in a fun, active environment alongside passionate animal lovers
No two days are the same — and yes, there are daily pet cuddles!

Further details:

Permanent full-time position
Rosters across weekdays, weekends and peak holiday periods
Applicants must hold a current drivers license and have reliable transport

If you’re looking for your next leadership opportunity and want to be part of a company that genuinely values its people, pets and culture, we’d love to hear from you!

Apply now with your resume and a short cover letter telling us why you’d be a great fit for the role.

Apply Now

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