In-Demand swim school Jobs in point cook vic

Customer Service and Swim Instructor
JUMP! Swim Schools Caroline Springs —Caroline Springs VIC
- $24.50 - $32.50 an hour
- Weekend availability
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- Customer service
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
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Customer Service and Swim Instructor

JUMP! Swim Schools Caroline Springs
Caroline Springs VIC

Quick Apply

Job Details

Casual
$24.50 - $32.50 an hour

Benefits

Employee discount
Professional development assistance

Qualifications

Sales
Customer service
Administrative experience
Swimming
Working with children
Communication skills

Full Job Description

JUMP! Swim Schools Caroline Springs is looking for a friendly, organised, and customer-focused Customer Service & Swim Instructor to join our growing team. This role is ideal for someone who enjoys working with families and children, has strong communication skills, is passionate about delivering excellent customer service and like to teach swimming to young kids.

Prior experience in a swim school, leisure centre, or aquatic facility or Qualification of Swim Instructor will be highly regarded.

About the Role
You will be the first point of contact for many of our customers and play an important role in supporting the growth of the swim school through excellent service and sales conversions.

As a Swim Instructor, you will deliver high-quality swim lessons to babies, toddlers and children following the JUMP! Swim Schools curriculum. Lessons are designed to be fun, safe and skill-focused while building water confidence and independence.

Key Responsibilities

Teaching & Instruction

Deliver 30-minute structured swim lessons to small groups of children aged from infants through to 12 years
Follow JUMP! Swim Schools curriculum and lesson progression plans
Teach water safety, breath control, floating, kicking, basic stroke skills and safe entry and exit techniques
Adapt lessons to suit each child’s ability and learning pace

Customer Service

Provide exceptional customer service to parents and students
Assist customers at the front desk and respond to walk-in enquiries
Build strong relationships with families and ensure a positive customer experience

Sales & Lead Conversion

Convert new leads into enrolments from walk-in, phone, and online enquiries
Follow up on leads through outbound calls and messages
Assist families in selecting the most suitable class level and schedule

Retention

Support customer retention by maintaining strong relationships with families
Assist customers with class changes, questions, and general support

Administration

Manage and respond to customer emails in a professional and timely manner
Maintain accurate customer records and enrolments in the system
Provide general administrative support to the swim school operations

About You

Previous experience in customer service or administration
Experience in a swim school, aquatic centre, or leisure facility is highly desirable
Strong communication and interpersonal skills
Confident handling phone enquiries and sales conversations
Highly organised with good attention to detail
Ability to work in a fast paced environment and multitask
Positive attitude and strong team player
Available to work atleast 1 of the weekend days.

Employment Details

Employment type: Casual
as per Fitness Industry Award

What We Offer

Friendly and supportive team environment
Opportunity to work in a growing swim school
Ongoing training and development
Flexible work hours

If you enjoy working with families and helping children build lifelong water safety skills, we would love to hear from you.

Apply now by sending your resume and a short cover letter outlining your experience.

Job Type: Casual

Pay: $24.50 – $32.50 per hour

Benefits:

Employee discount
Professional development assistance

Work Location: In person

Quick Apply

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swim school jobs in point cook vic

Customer Service and Swim Instructor

Swim Teacher

Swim Coach – Development Lead

Swim Teacher Opportunities- Y Victoria

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