- Full-time position in the Customer Experience division
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Based in Balcatta, with a hybrid working arrangement including Leederville and work-from-home days, plus flexible start and finish times.
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Salary: $115,561 plus 12% Super & Benefits.
At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.
Currently, we have a fantastic opportunity for an enthusiastic and driven professional to join the Marketing & Digital team as a Content - Team Leader.
About the role:
Lead and develop a team of four content producers while remaining actively involved in the day-to-day planning, creation, optimisation and publishing of content. This is a hands-on role that combines people leadership with content delivery, requiring you to work directly on content projects, develop content strategies, analyse performance, and create high-quality service and brand content across multiple channels. You will be responsible for shaping and implementing omnichannel content strategies, maintaining content governance and standards, and championing customer experience and best-practice publishing approaches.
Stakeholder engagement is a key aspect of the role. Working closely with subject matter experts and colleagues across the business, you will develop clear, engaging and customer-focused content that meets user needs and supports business objectives. From planning and writing content through to publishing and optimisation, you'll play an active role in delivering content that informs, engages and improves the customer experience.
So, if you’re a leader and versatile writer who can create content that supports our brand and improves online customer experiences, we’d love to hear from you.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
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Real flexibility with options to work from home, 9-day fortnight, flexible work hours
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Two well-being days each year to do whatever you need to do to feel good
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Access to long service leave pro rata after 3 years of service
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Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
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Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
What you can expect with this role:
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Lead and develop a high-performing content team by planning and prioritising workloads, allocating resources to business priorities, championing content excellence and best practice, fostering an inclusive and collaborative team culture.
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Lead the development and operationalisation of content strategies aligned with business objectives, while establishing effective content governance, workflows, and operating models that enable the content team to deliver consistent, high-quality outcomes.
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Lead the planning, creation, publishing, coordination, and optimisation of digital and print content across multiple formats (written, visual, audio, and interactive), with a strong focus on website content management and delivery.
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Provide direction and influence internal and external stakeholders, content specialists, and cross-functional teams to produce and deliver customer-centric content and improved digital experiences.
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Manage content budgets, ensuring alignment with the content strategy, business objectives, audience needs and channel best practice. Provide strategic direction and advice on optimising channel spend to maximise content reach, engagement and business impact through effective channel selection and amplification.
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Ensure and drive the application of customer insights, user research, Voice of Customer (VOC), analytics, and performance data to identify customer needs, address pain points, and continuously improve content performance and KPI outcomes.
Your skills and experience:
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Considerable experience in developing and coordinating engaging written and visual content across a variety of print and digital platforms, informed by interpreting analytics and reporting insights.
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Demonstrated experience managing content budgets, ensuring alignment with the content strategy, business objectives, audience needs and channel best practice. Proven ability to provide strategic direction and advice on optimising channel spend to maximise content reach, engagement and business impact through effective channel selection and amplification.
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Previous experience leading teams and managing performance, including goal setting, performance reviews, and professional development.
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Experience in developing and operationalising content strategies aligned with organisational goals, with a proven track record of establishing effective content governance, workflows, and operating models that enable content teams to deliver consistent, high-quality outcomes.
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Demonstrated ability to lead teams in managing competing priorities, allocating resources, and delivering projects and operational outcomes on time and within scope.
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Strong digital literacy, including proficiency with the Microsoft Office Suite and an understanding of how to apply website accessibility standards such as WCAG 2.1.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close on 27 July 2026
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
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