In-Demand Residential village manager Jobs in Perth Wa

Customer Service Officer
Amana Living —Perth WA
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance program
Administration Assistant
Amana Living —Perth WA
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
Client Service Manager
Amana Living —Perth WA
- Full-time
- Care plans
- Employee assistance program
Community Support Worker
Amana Living —Perth WA
- Part-time
- Employee assistance program
Payroll Manager
Southern Cross Care (WA) Inc —Rivervale WA
- $18,550 a month
- Contract
- Microsoft Excel
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Physiotherapy Assistant
Amana Living —Perth WA
- Communication skills
- Employee assistance program
Hospitality Supervisor
Amana Living —Perth WA
- Full-time
- Hospitality
- Communication skills
- Kitchen
- Employee assistance program
1d
Area Home Care Team Lead
Southern Cross Care (WA) Inc —Rivervale WA
- Full-time
- Health insurance
- Parental leave
Quick Apply
Receptionist
Curtin Heritage Living —Cottesloe WA
- Weekend availability
- CRM software
- Customer service
Quick Apply
5d
Care Coordinator - MPCC
Amana Living —Perth WA
- Full-time
- Leadership
- Nursing
- Time management
- Parental leave
- Employee assistance program
Site Supervisor
ABN Group —Perth WA
- Full-time
- Construction experience
- Leadership
- Communication skills
- Health insurance
- Annual leave
Pause Coordinator Home Care
Amana Living —Perth WA
- Part-time
- In-person
- Care plans
- Communication skills
- Employee assistance program
Kitchen Hand
Amana Living —Perth WA
- Part-time
- Time management
- Employee assistance program
13d
AI Developer
Amana Living —Perth WA
- Full-time
- Azure
- Master's degree
- No degree
- Employee assistance program
Data Migration Analyst
Southern Cross Care (WA) Inc —Rivervale WA
- Contract
- SQL
- Communication skills
- Health insurance
- Annual leave
Quick Apply
6d
Care Worker
Southern Cross Care (WA) Inc —West Leederville WA
- Care plans
- Communication skills
- Health insurance
- Annual leave
Quick Apply
1d
Clinical Nurse Educator
Southern Cross Care (WA) Inc —Rivervale WA
- Part-time
- Health insurance
- Annual leave
Quick Apply

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Customer Service Officer
Amana Living —Perth WA
Redirecting incoming calls to the most appropriate service stream to ensure a timely response. Accurately enter and update client information, and client…

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Customer Service Officer

Amana Living -
Perth WA

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Childcare assistance
Salary packaging

Qualifications

Customer service
Home care
Organisational skills
Communication skills
Time management

Full Job Description

Job no: 497952
Work type: Full time
Location: Perth CBD, Inner & Western Suburbs
Categories: Customer Service Officer

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Our Benefits

Competitive rates
Salary packaging benefits up to $18,550
School holidays childcare assistance
Health and wellbeing programs and more!
Ongoing training and development to keep your skills growing.
Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

THE ROLE

The Customer Service Officer provides a first point of contact to potential clients and their families seeking information or assistance pertaining to the services available to them within Amana Living Home Care, Housing and Residential Care services.

This role is offered on a permanent full time basis working 76 hours per fortnight.

Key responsibilities

Customer Relations

Serve as a first point of contact for clients, families, carers and stakeholders accessing respite services.
Provide accurate, timely, and compassionate information regarding Amana living’s respite program, eligibility requirements, and service options
Responding to all incoming enquiries (telephone and email) in a professional, timely manner ensuring high standard of customer service.
Assist clients and families in navigating respite pathways and accessing appropriate supports.
Redirecting incoming calls to the most appropriate service stream to ensure a timely response
Working collaboratively with site managers and with wider Customer Service Centre team on a day-to-day basis to ensure smooth and efficient admission turnarounds.

Records and Document Management

Coordinate respite service bookings, cancellations and schedule changes.
Documenting and completing intake processes, ensuring all required documentation is complete and maintained.
Accurately enter and update client information, and client interactions in the Customer Relationship Management system and relevant databases

ABOUT YOU

The successful candidate will have proven exceptional customer service experience, being responsible for identifying the service needs required and best match the enquiry to the appropriate Amana Living service, ensuring the service delivery is focussed on the needs of the client.

Competencies & Behaviours

Ability to understand and communicate financial information and concepts effectively
Effective time management and problem-solving skills
Sensitivity to issues of confidentiality, gender, cultural diversity, disability and age in dealing with a wide variety of client groups
Effective planning and organising skills
Well-developed written and verbal communication skills
Able to manage emotional or distressed customers in a supportive manner

Essential Criteria

Demonstrated customer service experience, preferably in a highly regulated/complex environment
Knowledge of the Aged Care industry and/or Home Care Common Standards (desirable)
Ability to obtain a National Police Clearance (within 6-months validity)
Successful completion of pre-employment health form and reference checks
Evidence current Flu vaccination

HOW TO APPLY

If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: 15 Jun 2026 W. Australia Standard Time
Applications close:31 Jul 2026 W. Australia Standard Time
Position Description

Apply Now

Refine Your Search

residential village manager jobs in perth wa

Customer Service Officer

Administration Assistant

Client Service Manager

Community Support Worker

Payroll Manager

Physiotherapy Assistant

Hospitality Supervisor

Area Home Care Team Lead

Receptionist

Care Coordinator - MPCC

Site Supervisor

Pause Coordinator Home Care

Kitchen Hand

AI Developer

Data Migration Analyst

Care Worker

Clinical Nurse Educator

Other jobs to consider

I want to receive the latest job alert for residential village manager in perth wa

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