In-Demand Community engagement specialist Jobs in Perth Wa

Customer Engagement Specialist
Bankwest —Perth WA
- Full-time
- Customer service
- Administrative experience
- Case management
14h
Communications Specialist, Strategic Programs
University of Sydney —Darlington WA
- $131,108 - $147,858 a year
- Full-time
- University
- Communication skills
3d
Manager - Policy & Research
Australia Red Cross —Perth WA
- Full-time
- Hybrid work
- Research
- Analysis skills
- Leadership
- Annual leave
- Employee assistance program
2d
Culture Specialist
Water Corporation —Leederville WA
- From $135,693 a year
- Contract
- Analysis skills
- Psychology
- Communication skills
- Work from home
1d
Learning and Development Manager
Juniper —Balcatta WA
- From $138,500 a year
- Full-time
- Leadership
- Employee assistance program
Communications Lead
Brightwater Care —Inglewood WA
- $18,550 a year
- Full-time
- Writing skills
- Analysis skills
- No degree
- Health insurance
- Parental leave
Lifestyle & Wellbeing Specialist
Compass Group Australia —Perth WA
- Full-time
- Communication skills
- Health insurance
- Free food
Climate Change Adviser
Royal Automobile Club of WA —West Perth WA
- Full-time
- Management
- Communication skills
12h
Training Specialist Critical Minerals
Fortescue —Perth WA
- Monday to Friday
- Data analysis skills
- Construction experience
1d
People & Culture Manager
BDO —Perth WA
- Full-time
- Communication skills
- Health insurance
- On-the-job training
Customer Engagement Specialist
ANZ Banking Group —Perth WA
- Full-time
2d
Talent Acquisition Specialist
Kent —Perth WA
- Microsoft Office
- Recruiting
- Organisational skills
- Health insurance
- Employee assistance program
Botanist
WSP —Perth WA
- Employee stock purchase plan
Casual Team Member Pool (10 Positions)- Men's Behaviour Change Programs
Communicare —Cannington WA
- Weekend availability
- Communication skills
- Employee assistance program
Program Support Officer - WA
The Royal Australian College of General Practitioners (RACGP) —Perth WA
- $91,381 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- In-person
21h
Urban and Regional Planner
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
- Work from home
Quick Apply
Senior Communications Specialist
Capricorn —Perth WA
- Full-time
- Hybrid work
- Sales
- Writing skills
- Research
- Parental leave
- Gym membership
Quick Apply
2d
Talent Acquisition Specialist
Sandvik —Perth WA
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Parental leave
- Employee assistance program
1d
Aboriginal Heritage Specialist
Western Power —Perth WA
- Part-time
- Management
- Communication skills
- Parental leave
- Gym membership
8d
Specialist, People Business Partner, Projects APAC
Newmont Mining Corporation —Perth WA
- Hybrid work
- Human resources
- Communication skills

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community engagement specialist jobs near perth wa

Customer Engagement Specialist

Bankwest -
Perth WA

Apply Now

Job Details

Full-time
14 hours ago

Benefits

Paid volunteer leave

Qualifications

Customer service
Administrative experience
Case management
Communication skills

Full Job Description

A Bit About the Role

Our Community Assistance Line (CAL) & Power of Attorney (POA) Team is looking for Expressions of Interest from passionate, customer-focused colleagues who are looking for their next opportunity.

This permanent role combines supporting customers through the First Nations Customer Assistance Line and Power of Attorney functions. You'll work with customers, representatives, and stakeholders through some of life's most important and often challenging moments, providing guidance, support, and practical solutions with empathy and care.

As part of this role, you'll develop specialist knowledge while making a meaningful difference to customers navigating sensitive situations and complex processes.

This role involves exposure to complex and sensitive issues, including elder abuse, financial abuse, homelessness, and domestic and family violence. Applicants should be comfortable working in emotionally challenging environments and maintaining a customer-first approach in difficult situations.

Your Day-to-Day

Be the warm and engaging voice of the bank for customers contacting CAL and POA.
Receive inbound calls, make outbound calls, and support customers through digital channels.
Resolve customer enquiries at first point of contact wherever possible.
Review, assess, and process Power of Attorney and legal authority documentation.
Support customers and their representatives in understanding POA and legal authority processes.
Manage customer cases and workflows within CPS.
Complete administrative, compliance, and risk-related activities accurately and efficiently.
Support vulnerable customers, including those experiencing elder abuse, financial abuse, domestic and family violence, and homelessness.
Collaborate with internal teams and external stakeholders to achieve positive customer outcomes.
Contribute to the team's vision, values, and culture while adding value to every customer interaction.
Maintain awareness of operational risk, regulatory compliance, and workplace health and safety requirements.

A Bit About You

You'll be someone who:

Is empathetic, customer-focused, and passionate about helping others.
Takes ownership and accountability for delivering positive outcomes.
Has strong attention to detail and enjoys working through complex processes.
Communicates clearly and confidently with customers and stakeholders.
Stays organised and can manage competing priorities effectively.
Thrives in a fast-paced and evolving environment.
Is adaptable and resilient when dealing with sensitive or emotionally challenging situations.
Works well independently and as part of a collaborative team.
Welcomes feedback and is committed to continuous improvement.

We're Interested in Hearing From People With

Proven customer service experience.
Strong computer literacy and the ability to navigate multiple systems.
Excellent verbal and written communication skills.
Strong attention to detail and a high level of accuracy.
The ability to manage administrative and case management tasks effectively.
A proactive risk and compliance mindset.
Experience supporting vulnerable customers, or a genuine interest in working with vulnerable communities.
The ability to build trust and meaningful relationships with customers and stakeholders.

A Bit About Us

We're on a mission to become Australia's favourite digital bank, transforming from our roots as one of Australia's oldest banks into one that meets the needs of today's customers.

Our focus is on delivering intuitive products and experiences that make banking seriously uncomplicated. Our people are our greatest asset, and we foster a culture built on curiosity, collaboration, inclusion, and innovation.

We believe everyone should feel valued, empowered, and supported to do their best work, creating an environment where diverse perspectives and experiences are celebrated.

The Benefits

Flexible working arrangements to support work-life balance.
Opportunities to build specialist skills and grow your career.
Ongoing learning, development, and coaching support.
Annual volunteer leave to support causes that matter to you.
Access to a range of financial, lifestyle, and wellbeing benefits.
Meaningful recognition and reward programs.
The opportunity to make a genuine difference in the lives of customers and communities.

We're committed to building a team that reflects the rich diversity of our customers and communities and to creating an inclusive environment where everyone can thrive.

If you're excited about making a difference and helping customers through important life moments, we'd love to hear from you. Even if you don't meet every requirement, we encourage you to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 07/09/2026

Apply Now

Refine Your Search

community engagement specialist jobs in perth wa

Customer Engagement Specialist

Communications Specialist, Strategic Programs

Manager - Policy & Research

Culture Specialist

Learning and Development Manager

Communications Lead

Lifestyle & Wellbeing Specialist

Climate Change Adviser

Training Specialist Critical Minerals

People & Culture Manager

Customer Engagement Specialist

Talent Acquisition Specialist

Botanist

Casual Team Member Pool (10 Positions)- Men's Behaviour Change Programs

Program Support Officer - WA

Urban and Regional Planner

Senior Communications Specialist

Talent Acquisition Specialist

Aboriginal Heritage Specialist

Specialist, People Business Partner, Projects APAC

I want to receive the latest job alert for community engagement specialist in perth wa

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