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Client Care Representative

Animal Emergency Australia -
Perth WA

Apply Now

Job Details

Permanent | Part-time
$34.43 an hour

Benefits

Employee rewards program
Complimentary flu shots
Employee assistance program
Gym membership

Qualifications

Customer service
Triage

Full Job Description

Ready to join our team? We're looking for a

Client Care Representative

Location: Cannington, Perth

Do you have experience working in a veterinary clinic and a passion for client care?

Permanent Full time OR Part time role| Minimum 32hrs/week
Support pets and owners with compassion during stressful times
Earn competitive rates, including night and weekend penalties

Client Care Representative – Join the Perth Vet Emergency Team
Do you have experience working in a veterinary clinic and a passion for client care? Perth Vet Emergency (PVE) is seeking a dedicated Client Care Representative to join our dynamic team.

About Perth Vet Emergency
PVE is a busy, progressive emergency clinic located in Cannington, known as a leader in Emergency and Critical Care (ECC). We aim to set the highest standard for veterinary care in Australia. Our team includes compassionate client care representatives, managers, nurses, and veterinarians, all working together to support pets and clients alike.

About the Role
As a Client Care Representative (CCR), you’ll be the vital link between our clients and clinical team. From the moment clients walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you’ll bring calm to every interaction, no matter what’s happening behind the scenes.

We are open 24/7 so shift work will be required. This includes nights, weekends and public holidays.

What CCR Life Looks Like at PVE

Providing outstanding service to clients and pets, including triaging on arrival
Keeping clients informed with timely updates on their pets and answering questions
Collaborating with the team on patient updates, needs, and financial information
Assisting clients with insurance and finance-related queries
Handling cash and performing daily reconciliations
Performing administrative duties to support front-of-clinic operations

About You

Experience in customer service, ideally within a veterinary clinic
Strong resilience and ability to stay calm in a fast-paced environment
Quick thinker, adaptable to change
Knowledge of animal triage or experience in a veterinary setting (preferred)
Reliable transport (essential for shift work)

Paws & Perks

Pet care discounts on treatments and products
Discounted gym memberships (Fitness Passport)
Competitive hourly rate of $34.43 + super + 17.5% annual leave loading
Refer-a-Friend rewards program
Dedicated wellbeing committee offering mental health resources, flu shots, and more
Employee Assistance Program (support for psychology, nutrition, sleep)
Opportunities to transfer within our wider AEA network for career growth
Supportive, collaborative team dedicated to developing you!

If you’re ready to make a difference for animals and their humans, !

Perth Vet Emergency - Cannington

Location: T26, Primewest Cannington 1490 Albany Highway, Cannington, 6107, WA

Employment Type:

Part Time (Permanent)

Apply Now

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