At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
The primary duty of the Transcription Coordinator (TC) is to ensure transcript is accurately typed, finalised, and delivered to clients in accordance with the production schedule and style guides. All TCs will form a team working closely together in conjunction with the Transcription Manager/Practice Manager to allocate transcribers (typists) and manage the various jurisdictions for daily and delayed transcripts. TCs will be required to cross-train on various jurisdictions and may be involved in projects pertaining to transcription.
Essential Job Responsibilities
Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment
Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions are required (liaising with other TCs and Transcription Manager/Operations Manager)
Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs
Ad-hoc set up transcript orders for transcription and production
Create necessary directories prior to commencement of transcript assignments
Maintain delivery information for transcript orders
Maintain overview of various email accounts/distribution groups
Provide transcribers with relevant job information
Deliver transcripts to clients via a variety of methods
Audio check indistinct and inaudible notations in transcripts
Audio check transcripts created from poor audio or audio with poor speakers
Ad-hoc transcription as required
Provide transcript billing information to the Operations Manager/Administration Team
Participate in projects on an ad-hoc basis
Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst
Participate in transcriber training as necessary
Assist Transcription Manager with any duties necessary
Act as 2IC to Transcription Manager, providing cover in absence
Maintain close communication with Monitoring team
Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging
Ensure communications are clear, concise, and in line with business requirements
Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures
Ability to work outside standard business hours if required
Qualifications & Characteristics
Collaborative team member
Strong communicator
Attention to detail
Customer focused
Strong English skills, both written and verbal
High school graduate
Six months to one year basic office administration
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
