- Work closely with our customers and be the trusted commercial partner
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Start your career and contribute towards Australia's energy transition!
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Join a leading global organisation within a growing sector in the energy market
At Enel X Australia, our mission is to help accelerate Australia’s energy transition by unlocking the full value of flexible demand. We partner with organisations to decarbonise and electrify their energy use, while optimising their participation in the energy market through our market-leading Virtual Power Plant (VPP).
Enel X is part of the Enel Group, a global energy leader at the forefront of the transition to clean energy. Enel has been recognised in global sustainability rankings and continues to feature in leading ESG benchmarks for its emissions reductions and investment in the clean energy transition.
Enel X deploys crucial technologies to support the decarbonisation of organisations in Australia, including demand flexibility, onsite renewables and electric mobility to help businesses reduce emissions, manage risk and create new value. At the core of our offering is our market-leading Virtual Power Plant (VPP), which operates and optimises distributed energy assets in real time, 24/7. By combining deep market expertise with advanced technology, we enable customers to unlock new revenue streams, confidently participate in evolving energy markets, and deliver critical flexibility that supports a reliable, renewables-led grid.
What you will do:
In this role, you will join a strategic and passionate commercial team that is working to connect businesses’ equipment, processes and energy assets to our VPP. Reporting to the Regional Manager, WA, the Account Manager is responsible for managing and growing portfolio within the WEM.
Key aspects of the role include:
- Proactively manage account relationships for a portfolio of large customers independently and in partnership with our Business Development Managers and Sector Leads in Australia
- Developing and executing account plans to increase customer penetration through cross-sell and up-sell opportunities
- Acts as first point-of-call for customers with any operational, technical or commercial queries
- Supports customers success and contributes to strong performance outcomes
- Managing customer retention for your portfolio of customers
- Establishing productive, professional relationships internally and with key customer personnel
- Working with internal stakeholders to improve our customer experiences and support processes throughout the customer lifecycle
- Possessing knowledge in the areas of energy markets, electricity tariffs, demand response program rules, and energy efficiency opportunities and all the services Enel’s offers
- Educating customers on Enel’s technology platform and informing customers of new programs, product offerings, and market developments
Listening to customer needs and relating such needs to company leaders as appropriate
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Key to Success:
In order to succeed in this role, you need to possess most of the following attributes:
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1 to 2 years experience in a similar role
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Demonstrated experience in account management, customer success or client facing roles within the energy, utilities, infrastructure or related industries
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Proven experience managing a portfolio of B2B, large or complex C&I customers
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Exceptional written and oral communication skills
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Prior experience within the Wholesale Electricity Market (WEM), retail power supply, and/or B2B energy services;
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A passion for business development as a discipline, backed by an understanding of leading business development frameworks and methodologies for success
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A highly professional self-starter with an innate drive to win
Who we are:
Enel X Global Retail is the Enel Group’s global business line that offers services to accelerate innovation and drive the energy transition. World leader in the sector of advanced energy solutions, Enel X Global Retail manages services such as demand response for approximately 6.6 GW of total capacity globally and 59 MW of behind-the-meter storage capacity installed worldwide. Through its advanced solutions, including energy management and financial services, Enel X Global Retail provides each partner with an intuitive and personalized ecosystem of technological platforms and consulting services, focused on the principles of sustainability and the circular economy in order to provide people, communities, institutions and companies with an alternative model that respects the environment and integrates technological innovation into daily life. Each solution has the power to transform the goals of decarbonization, electrification and digitalization into sustainable actions for all, in order to build a more sustainable and efficient world together.
Trust, Respect, Innovation, Flexibility and Proactivity are the core values of Enel. We are always looking for different perspectives, ideas and points of view. Each person is important to us, independently from their gender, age, nationality, ability or any other form of diversity or specificity. We are a people focused Company and we work to empower all our colleagues through development programs and lifelong learning.
We promote work flexibility recognizing the importance of well-being and work-life balance.
Find out more information on our website: www.enelx.com
We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27
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