In-Demand Collection agent Jobs in Perth, Wa

Clerical Officer
dnata —Perth Airport WA
- Weekend availability
- Customer service
- Computer skills
- Communication skills
3d
Guest Service Agent - Esplanade Hotel Fremantle
EVT Group —Fremantle WA
- Customer service
- Communication skills
- Hotel experience
- Parental leave
7d
Centre Manager
DAF-Jones Lang LaSalle (WA) Pty Ltd —Perth WA
- Full-time
- AI
Quick Apply

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Guest Service Agent - Esplanade Hotel Fremantle
EVT Group —Fremantle WA
$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar. Welcome guests warmly and ensure smooth check-in/check-out.
7d

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Clerical Officer

dnata -
Perth Airport WA

Apply Now

Job Details

3 days ago

Qualifications

Customer service
Driver Licence
Security
Computer skills
Communication skills

Full Job Description

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

Does this sound like you? If so, read on….

Our Perth Airport Cargo site is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):

What You’ll Be Doing:

All Customer Service Duties

Answering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.
Phoning shipments out to Agents/Consignees/Personal Effects
Liaise with Warehouse re Bond Checks and monitor them
Track & Trace
Missing cargo / Found cargo investigations
Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
Rotations set up
Training future Customer Service Staff

Import related functions

Processing of customer collections
ULD documentation processing
Completion of UCR
Security compliance
Ability to learn and use Hermes system.
Processing of empty ULD returns
Ability to learn and understand ABF & DAFF regulations
Personal Effect phone outs and ability to relay information for collection.
Processing of Interline Trucking requests and adhere to procedures.
Compliance to Airline requirements
Processing of Domestic cargo transfers
Processing of Pharma shipments and documentation compliance

Export related functions

Ability to learn and understand security compliance – EACE
Processing of export cargo deliveries.
Compliance to Airline requirements & documentation
ULD documentation processing
Acceptance of dangerous goods
Acceptance of Pharma shipments & documentation compliance
RACA Compliance
Data capturing of airwaybills in line with IATA regulations
Hermes compliance and understanding.

Additional Duties

Front counter customer service (imports)
Assisting front counter on busy days
Completing Import VCT's
Processing payments of invoices for non-account holders
And other duties as required

What You'll Bring:

Australian or New Zealand citizenship, Australian Permanent Residency, or a valid visa with full working rights in Australia (no work restrictions)
Current WA Driver’s Licence (required for some roles)
Willingness to undertake a pre-employment medical assessment and Australian Federal Police Security Check
Previous experience in an operational environment with established SOPs
Basic to intermediate computer skills
Excellent verbal and written communication skills
Strong customer service skills with an understanding of Service Level Agreements (SLAs)
Positive, can-do attitude with strong teamwork skills
Ability to work independently and remain reliable and trustworthy
Commitment to working safely at all times
Availability to work a rotating roster, including weekends and public holidays

What we offer in return:

Opportunity to work for a Global company
Great team environment
Extensive training and support

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Perth International Airport this is your chance!

Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful on this occasion.

Apply Now

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collection agent jobs in perth, wa

Clerical Officer

Guest Service Agent - Esplanade Hotel Fremantle

Centre Manager

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