In-Demand Police administrative support officer Jobs in Penrith Nsw

Customer Experience Officer
Hawkesbury City Council —Windsor NSW
- Full-time
- Customer service
- Administrative experience
- Data entry
- Parental leave
- Employee assistance program
3d
Customer Experience Officer - Temporary Full Time
Hawkesbury City Council —Windsor NSW
- Full-time
- Customer service
- Administrative experience
- Data entry
- Parental leave
- Employee assistance program
3d

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Customer Experience Officer

Hawkesbury City Council
Windsor NSW

Apply Now

Job Details

Full-time
3 days ago

Benefits

Employee rewards program
Group activities
Parental leave
Employee assistance program
On-site parking

Qualifications

Customer service
Call centre
Administrative experience
Data entry
Working with Children Check
Communication skills
Office experience

Full Job Description

Closing date: 12/07/2026 11:59 PM AUS Eastern Standard Time

Location: Windsor NSW

Department: Business Transformation and Customer Experience

Employment type: Full-Time

Work Arrangement: On-site

Be passionate. Be progressive. Hawkesbury City Council.

Permanent Full-Time
9 Day Fortnight
Fitness Passport option + On-Site Parking

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities .

The Role

Reporting to the Customer Experience Coordinator and based in Windsor, this position is the face of Council and plays a critical role in shaping first impressions and delivering a quality customer service experience.

The Customer Experience team is a high preforming team that provides frontline support by handling internal and external customer enquiries over the phone, in person or via email. This role includes call centre, administrative support, record keeping and accounting

About You

You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy a fast-paced environment, are results orientated, have a high attention to detail and the ability to de-escalate situations. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment

Essential Criteria

Tertiary qualifications in Business Administration and Customer Service or extensive Customer Service experience
Minimum 2 years of Customer Service Call Centre experience
Touch typing data entry experience with high accuracy
Demonstrated Office Administration experience
Demonstrated experience cashiering, including end of day reconciliations and EFTPOS transactions.
Proven time management abilities to achieve completion of assigned tasks
Ability to handle and de-escalate customer complaints effectively and efficiently.
Excellent interpersonal skills dealing with internal and external customers.
Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
Working with Children Check (WWCC)
The right to live and work in Australia
Successful applicants will be required to undergo background (police) checks and medical declaration

The Rewards

An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience.

Great working environment
Fortnightly Rostered Day Off
Paid Parental Leave
Tertiary Education Assistance
Health and Wellbeing Program
Long Service Leave after 5 years
Training and Development Opportunities
Employee Reward and Recognition program
Fitness Passport option
Social Club - BBQs, Christmas parties, raffles and activities
Employee Assistance Program for employees and their family

To Apply

For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au

Applications close Sunday, 12th July 2026

Please allow 4 weeks from the closing date for processing of your application.

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

Apply Now

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police administrative support officer jobs in penrith nsw

Customer Experience Officer

Customer Experience Officer - Temporary Full Time

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