Introduction:
With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.
Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.
Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.
How we support you
We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.
Description:
As a Ramp Crew Specialist, you will be at the heart of every aircraft turnaround — ensuring each flight operates safely, efficiently, and on time. You will deliver ground handling services on behalf of Star Aviation’s customers, maintaining full compliance with safety regulations and service standards.
Your responsibilities include performing below-wing services such as loading and unloading baggage and freight, preparing aircraft for departure, cabin cleaning and operating ground service equipment including pushback tugs, aircraft stairs, GPUs, air conditioning units, water and waste servicing units, and baggage tugs. This will include the operation of specialised GSE such as but not limited to, pallet/platform loaders.
Working as part of a high-performing team, you will uphold the highest levels of safety, accuracy, and professionalism to ensure every flight departs safely and on schedule.
Managing aircraft movements
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Perform Ramp functions including marshalling aircraft in the ramp environment
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Receipt and dispatch of aircraft, inclusive of pushback
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Operation of specialised equipment including pallet/platform loaders
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Placing chocks and cones around aircraft
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Operating aircraft passenger doors, hold doors and relevant hatches
Baggage and freight handling
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Transfer freight and baggage to arrivals bagroom area, other gates, and other airlines (this may include working in collaboration with personnel from other GSPs)
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Loading aircraft with freight and baggage in full accordance with loading instructions
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Providing special handling of baggage, freight, and mail, as required
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Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary
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Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system
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Courteous, prompt, accurate and careful handling of customer baggage, air freight, and company material
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Lifting, loading/unloading, sorting and transfer of baggage, freight, and company material
Passenger assistance
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Provide oversight of passenger movements across the tarmac, paying particular attention to passenger safety, comfort, and efficiency
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Provide support with assisting customers with specific needs, including the use of disabled passenger lifters
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Politely greeting and interacting with customers during disembarkation, boarding and collection and drop off of Premium Hand Luggage (PHL)
Cabin Cleaning / Fleet Presentation
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Deliver Cabin Cleaning services on behalf of Star Aviation customers in accordance with the Airlines procedures under the direction of the Duty Manager
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Cleaning the aircraft interior, including but not limited to seats, sidewalls, ceiling panels, carpet, galleys, and cabin lavatories
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Waste removal
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Linen change
GSE
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Operating ground support equipment, including aircraft stairs, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, dollies, and passenger vans, when necessary
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Ensure the safe and secure operation of all equipment including refuelling, recharging, daily inspection, and fault reporting
Standards, Compliance and Safety
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Ensure all activities are conducted in accordance with relevant policies and procedures
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Proactively report any hazards, near misses or events in both Star Aviation as well as relevant client safety management system
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Proactively encourage a safe operating environment through all interactions with other personnel
Skills and Experiences:
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Fluent in English, excellent written and verbal communication skills
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Competent in the operational requirements of Ground Handling (ideal)
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Working understanding of the Aviation Industry
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Excellent organisation and time management skills to ensure safe and compliant operations with schedule pressures
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Strong ability to multi-task, prioritise and meet deadlines
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Customer focus to deliver exceptional service
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Ability to adapt to changing priorities and situations
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Able to work well in a fast-paced team environment
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Awareness of EEO, Anti-Discrimination and Harassment legislation
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Ability to pass all Star Aviation and client related training such as Health and Safety, Security, Dangerous Goods, Aircraft Loading etc
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Knowledge of proper lifting techniques when handling heavy objects
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Intermediate skills for Microsoft Office Suite
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Ability to endure challenging working conditions including physical work, inclement weather, variable shift starts and finishes
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Highly conscientious with an ability to achieve a sustained focus on details and task accuracy
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Committed to maintaining the highest standards of safety and efficiency
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Capable of working in a highly complex operating environment with an interplay of vehicles, aircraft, and people
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Highly personable and able to communicate and influence a diverse range of stakeholders
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Positive, proactive, and able to work with minimal supervision
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Reliable and punctual
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Flexible in dealing with change
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Solutions focused
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Customer and people focused
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Calm under pressure
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Demonstrated integrity, honesty, and ability to maintain confidentiality
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Strong problem-solving skills
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Sound numeracy skills
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Ability to work autonomously and take initiative in appropriate circumstances
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Excellent computer skills in the Microsoft Office Suite
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Capable of using ground to ground radio equipment
Mandatory requirement
The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.
