In-Demand quality assurance managers Jobs in penrith, nsw

Senior Contact Service Centre Officer
Western Sydney University —Penrith NSW
- $97,693 - $104,713 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Employee assistance program
23h
Site Operations Supervisor
Australian Height Safety Services Pty Limited —Penrith NSW
- Up to $100,000 a year
- Full-time
- Supervising experience
- Construction
- In-person
Quick Apply
12d
Quality Assurance Manager
Meyer Food Co —Kings Park NSW
- Full-time
Quick Apply
Contracts Manager - Supplier Transition (Testing Services)
Holcim —Bella Vista NSW
- Contract
- Management
- Microsoft Office
Quick Apply
Geotechnicians/Field Technicians
Durkin Construction Pty Ltd —Seven Hills NSW
- $76,550 - $100,000 a year
- Full-time
- Laboratory
- In-person
- Civil Engineering
- Annual leave
- Work from home
Quick Apply
Facilities Manager
Cushman & Wakefield —Kingswood NSW
- Full-time
- Management
- Communication skills
- Hospital experience
Quick Apply
R&D Manager
CM Laboratories —Mulgrave NSW
- $85,000 - $105,000 a year
- Doctoral degree
- Laboratory experience
- Research
Quick Apply
Warehouse Supervisor
St Vincent de Paul Society —Penrith NSW
- Weekend availability
- Microsoft Office
- Conflict management
- POS
- Parental leave
- Employee assistance program
Pavement Engineers/Engineering Technicians (Graduate-Senior)
Durkin Construction Pty Ltd —Seven Hills NSW
- $76,550 - $100,000 a year
- Full-time
- Laboratory
- In-person
- Civil Engineering
- Annual leave
- Work from home
Quick Apply
Quality Assurance Specialist
DSV —Len Waters Estate NSW
- Full-time
- Presentation skills
Associate Director Water Deliverables
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $150,000 - $208,267 a year
- Full-time
- Hybrid work
7d
Cleaner Supervisor
SKG Services Pty Ltd —Mount Druitt NSW
- $25.80 - $45.00 an hour
- Full-time
- Cleaning
- In-person
- Communication skills
Quick Apply
National Manager Security
Linfox —Kemps Creek NSW
- Full-time
- Leadership
Regulatory Assurance Officer
TAFE NSW —Sydney Western Suburbs NSW
- $97,771 - $105,290 a year
- Temporary
Operations Area Manager
Amazon Commercial Services Pty Ltd —Kemps Creek NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Engineer
Erilyan —Norwest NSW
- From $140,000 a year
- Full-time
- Engineering
- Construction
- In-person
- Parental leave
Quick Apply
11d
Operations Area Manager, New Site
Amazon Commercial Services Pty Ltd —Horsley Park NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager Grants
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $173,121 - $191,993 a year
- Full-time
- Hybrid work
- No degree
- Leadership
1d
Field Manager NBN
Ventia Pty Limited —Wetherill Park NSW
- Construction
- Communication skills
- Employee assistance program
14d
Associate Director Water Planning Projects
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $183,848 - $208,267 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
10d

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quality assurance managers jobs near penrith, nsw

Senior Contact Service Centre Officer

Western Sydney University -
Penrith NSW

Apply Now

Job Details

Full-time
$97,693 - $104,713 a year
23 hours ago

Benefits

Employee assistance program
Salary packaging
On-site parking

Qualifications

Management
Customer service
Administrative experience
Communication skills

Full Job Description

Full-time, Ongoing position at HEW Level 6.
Primarily campus-based role across Hawkesbury and Penrith.
Salary: $97,693 – $104,713 per annum, plus 17% Super and Leave Loading.

Provide operational support that helps the Contact Service Centre maintain service quality and resolve complex student enquiries.

The Opportunity
In this role, you will provide day-to-day operational support for the Contact Service Centre (CSC), supporting a large casual pool of customer service and sales specialists to deliver consistent, high-quality service. Reporting to the Manager, CSC, you will contribute to service improvement activities across onboarding, training, and quality assurance, while acting as an escalation point for complex prospective student and admission enquiries.

You will coordinate practical workforce and administrative requirements including rostering, approving timesheets, and supporting casual contract processes. You will design and deliver onboarding and training programs with clearly documented procedures, and work with team leaders to identify service delivery risks and implement targeted upskilling. You will also build strong relationships with key stakeholders including Marketing (Domestic and International), Scholarships, and other service partners to support campaign performance and customer experience.

The CSC is currently located at Hawkesbury campus and is in the process of establishing operations at Penrith campus. This role is operational in nature and requires a strong on-campus presence to support service delivery, particularly during peak periods. You may be required to work across both Hawkesbury and Penrith campuses. Limited flexible working arrangements, including working from home, may be available where service demand and operational requirements allow. Flexibility will be guided by peak periods, call volumes, and the need to provide on-site support to CSC staff. This is a predominantly on-campus role, with limited flexibility available outside peak service periods.

What Success Looks Like:

Service quality is maintained during peak periods and high call volumes.
Complex prospective student and admission enquiries are resolved end-to-end.
Rostering, timesheets, and casual contract processes are completed accurately and on time.
Onboarding and training improves capability, consistency, and service confidence.
Stakeholder relationships support campaign outcomes and continuous service improvement.

About You

Demonstrated experience in a customer service and/or sales role, ideally in a tertiary setting.
Strong communication, administration, and case management skills in a high-volume environment.
Experience using contact centre, administrative, and student management systems.
Demonstrated experience training and developing colleagues, including creating materials.
Proven ability to build effective relationships with a range of stakeholders.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

Position Enquiries: Direct to Sami Beydoun, Manager Contact Service Centre via [email protected]. Please include the job reference code REF1473R.
Closing Date: 11:59pm, Sunday 14 June 2026.
Working Rights: You must provide evidence of full-time working rights in Australia at application.
How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

Apply Now

Refine Your Search

quality assurance managers jobs in penrith, nsw

Senior Contact Service Centre Officer

Site Operations Supervisor

Quality Assurance Manager

Contracts Manager - Supplier Transition (Testing Services)

Geotechnicians/Field Technicians

Facilities Manager

R&D Manager

Warehouse Supervisor

Pavement Engineers/Engineering Technicians (Graduate-Senior)

Quality Assurance Specialist

Associate Director Water Deliverables

Cleaner Supervisor

National Manager Security

Regulatory Assurance Officer

Operations Area Manager

Project Engineer

Operations Area Manager, New Site

Senior Manager Grants

Field Manager NBN

Associate Director Water Planning Projects

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