In-Demand Member services representative Jobs in Penrith, Nsw

Senior Client Services Representative
Broadridge —Castlereagh NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
14d
Retail Planogram Merchandiser - Greystanes - NSW
CROSSMARK Australia —Greystanes NSW
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
13d
Customer Care Specialist
TigerPak —Marsden Park NSW
- Customer service
- Communication skills
- Office experience
- Profit sharing
Project Officer - First 2000 Days Pathways for Refugee Families
NSW Health —Kingswood NSW
- $61.31 - $63.29 an hour
- Temporary
- Education
- Social Work
- Communication skills
- Employee assistance program
2d
Lead Workplace Relations Partner
Western Sydney University —Richmond NSW
- $137,681 - $147,032 a year
- Full-time
- Conflict management
- Employee assistance program
9d
DC Team Manager | AM Shift
Super Retail Group —Erskine Park NSW
- Full-time
- Warehouse experience
- Communication skills
Quick Apply
8d
Aboriginal Sexual Health Promotion Officer (Identified)
NSW Health —Kingswood NSW
- $74,326 - $118,754 a year
- Full-time
- Education
- Communication skills
- Time management
- Employee assistance program
Service Person Driver
Kennards Hire —Windsor NSW
- $71,500 - $80,080 a year
- Rotating roster
- Communication skills
- Profit sharing
- Employee discount
General Manager
DSV —Hoxton Park NSW
- Full-time
- Management
- No degree
9d
Club Experience Officer South Pacific & Philippines
Rotary International —Norwest Business Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
- Employee assistance program
Quick Apply
Control Tower Specialist
DSV —Kemps Creek NSW
- Full-time
2d
Client Solutions & Technical Operations Manager
EssilorLuxottica —Kemps Creek NSW
- Customer service
- Electrical experience
- Manufacturing
Sales Executive - Pre-Owned
Linde Material Handling Pty. Ltd. —Smithfield NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Customer Service Representative
Carbiz Rentals —Blacktown NSW
- $27 - $28 an hour
- 8 hour shift
- Communication skills
- Employee assistance program
Customer Service Representative
Carbiz —Blacktown NSW
- $27 - $28 an hour
- 8 hour shift
- Communication skills
- Employee assistance program
Design Manager - Civil - Utilities experience is preferred
Zinfra —Greystanes NSW
- Full-time
- Engineering
- Microsoft Office
- Communication skills
Group Production Manager, Eastern Creek
CHEP —Eastern Creek NSW
- Full-time
- Hybrid work
- In-person
- Manufacturing
- Leadership
14d
Customer Service- Wetherill Park
Tasty Fresh Food Co —Wetherill Park NSW
- $30.38 - $37.98 an hour
- Full-time
- Customer service
- Free parking
- Employee discount
Quick Apply
1d

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Senior Client Services Representative

Broadridge -
Castlereagh NSW

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Analysis skills
Bachelor's degree
Financial services
AI
Communication skills

Full Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

Serve as the primary point of contact for key client enquiries by telephone and email, managing and resolving complex queries related to global proxy voting requirements. Ensure all communications are responded to accurately within agreed Service Level Agreements (SLAs) while delivering a world-class service to clients. Build and maintain strong client relationships to support positive, productive partnerships and ensure all proxy voting requirements are addressed promptly and professionally.

Responsibilities

Resolve complex client enquiries received by email and telephone promptly and accurately, ensuring all responses are delivered to a high standard and meet client expectations within agreed SLAs.
Oversee the timely resolution of enquiries, independently manage most client issues and escalations, and demonstrate a thorough understanding of multiple Broadridge products, platforms, and services.
Actively participate in client meetings, conference calls, face-to-face service reviews, and independently lead client meetings and user groups both on-site and off-site to strengthen business relationships.
Lead regular conference calls with key clients, maintain detailed operational logs of items raised, and ensure prompt follow-up and resolution of all actions as appropriate.
Support the wider Client Services team with complex queries, using experience to mentor, coach, and develop colleagues while promoting quality responses and best practices.
Act as a positive role model in the consistent implementation of best practices across client interactions, departmental procedures, team project delivery, and the provision of consistent, high-quality service.
Keep up to date with local market developments, regulatory changes, and market practice, sharing relevant knowledge with clients and internal team members where appropriate.
Independently lead onboarding for new products and services with a high level of accuracy and timely conversion to production; monitor team workload, mailbox volumes, SLA performance, and work allocation, and support management with ad hoc requests, projects, and escalations.

Your Profile

Bachelor’s degree or above preferred.
Typically requires 3–5 years’ experience in a client services role supporting global custodian, bank, or broker clients.
Proven proficiency in managing client queries, driving high levels of client satisfaction, and supporting overall client advocacy.
Experience of global proxy voting is mandatory.
Experience working in a financial services environment, including Asset Servicing, Custody Servicing, or Proxy Voting, would be advantageous.
Self-motivated and able to build the knowledge required to perform at a high level in a rapidly changing environment.
Strong analytical and solution-oriented problem-solving skills, with excellent written and verbal communication skills, including the ability to present products and services to clients and to chair meetings effectively.
Strong attention to detail, the ability to perform under pressure and to tight deadlines, and the ability to coach and motivate team members and deputize in the absence of the Team Leader.

#LI-KA2

#LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Apply Now

Refine Your Search

member services representative jobs in penrith, nsw

Senior Client Services Representative

Retail Planogram Merchandiser - Greystanes - NSW

Customer Care Specialist

Project Officer - First 2000 Days Pathways for Refugee Families

Lead Workplace Relations Partner

DC Team Manager | AM Shift

Aboriginal Sexual Health Promotion Officer (Identified)

Service Person Driver

General Manager

Club Experience Officer South Pacific & Philippines

Control Tower Specialist

Client Solutions & Technical Operations Manager

Sales Executive - Pre-Owned

Customer Service Representative

Customer Service Representative

Design Manager - Civil - Utilities experience is preferred

Group Production Manager, Eastern Creek

Customer Service- Wetherill Park

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