In-Demand Technical analyst Jobs in Parramatta Nsw

Technical Support Analyst II
Newforma —Parramatta NSW
- Weekend availability
- Remote
- CRM software
- Laboratory
- Azure
Quick Apply
1d
Test Analyst
Corporate Services —Sydney Western Suburbs NSW
- $113,574 - $125,720 a year
- Full-time
- Organisational skills
- SDLC
6d
Junior Technical Support Analyst - 0.4 FTE
Standards Australia —Sydney NSW
- Full-time
- Customer service
- University
- In-person
Quick Apply
7d
Data Solutions Analyst
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick Apply
13h
Technical Service Desk Analyst - Unisys Australia
Unisys Australia —Sydney NSW
- From $5,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick Apply
QA & Product Analyst - Mcmahons Point
BIG Brand Influence Group —Sydney NSW
- Full-time
- Management
- SQL
- APIs
Quick Apply
Data Engineer
CYOS Solutions —Sydney NSW
- $100 - $120 an hour
- Contract
- Hybrid work
- Azure
- Computer Science
- SQL
Quick Apply
1d
Data Processing Analyst
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Microsoft Excel
- Research
- Databases
- Annual leave
- Parental leave
Quick Apply
5d
Technical Business Analyst
Thales —Rydalmere NSW
- Full-time
- Bachelor's degree
- Organisational skills
- Manufacturing
- Health insurance
- Parental leave
Senior Test Analyst (Migration Testing)
Tata Consultancy Services —Sydney NSW
13d
ICT Business Analyst
Mouri Tech Pty Ltd —Parramatta NSW
- $80,000 - $120,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
8d
Technical Services Analyst I
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Health insurance
14d
ICT Business Analyst (Full-Time)
Zensteel Pty Ltd —Silverwater NSW
- $85,000 - $90,000 a year
- Full-time
- CRM software
- Analysis skills
- Organisational skills
Quick Apply
AI Solutions Analyst | Commodities
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Senior Technical Analyst
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
2d
Data Processing Analyst
Circana —Blenheim Road NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Databases
- Annual leave
- Parental leave
5d
Applications Support Analyst/Solution Engineer - IT Application Services
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Azure
- Microsoft Outlook
- DevOps
- Parental leave
- Gym membership
Quick Apply
8d
Junior Technical Business Analyst
Finity —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Business Analyst
Megaport —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Software development
- APIs
- Parental leave
5d
Business Analyst
NEXA Group Pty Ltd —Bondi Junction NSW
- $110,000 - $130,000 a year
- Full-time
- Management
- Microsoft Office
- Agile
Quick Apply
12d

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Technical Support Analyst II

Newforma -
Parramatta NSW

Quick Apply

Job Details

1 day ago

Benefits

Company events

Qualifications

Jira
CRM software
Authentication
System administration
Azure
Microsoft Outlook
Computer Science
Customer service
Salesforce
Mobile applications
LAN
Microsoft Exchange
Web servers
Databases
Administrative experience
AWS
WAN
AI
Communication skills
MySQL
Time management
Help desk
VPN

Full Job Description

At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.

We are looking for a Technical Support Analyst II who will identify, troubleshoot and resolve product and technical issues for all Newforma software products including on-premise enterprise, hosted solutions (Cloud) and mobile applications. This role analyzes the issue to determine if it is functioning "as designed" or appears to be a product defect, seeks to identify workarounds when standard procedures have failed, and escalates cases to Tier 3 as necessary under specified criteria, constantly seeking to ensure customers are informed of progress and issues are resolved in a timely fashion. This may involve swarming techniques that engage other team members and managers for assistance as necessary.

The Technical Support Analyst II is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals. This role is also responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.

This position will require some off hour activity to support the customer base during off business hours (less than 10%) and travel for company events (less than 10%).

In this role, your responsibilities will include:

Ability to manage Incoming cases via email, phone and CHAT.
Monitor the inbound case queue using the Salesforce Service Cloud platform
Support customers with installation, upgrade, and configuration of Newforma products across on-prem and cloud environments
Troubleshoot and resolve deployment-related issues, including server configuration, networking, authentication, and dependencies
Validate customer environments against deployment prerequisites and best practices
Collaborate with Services and Technical Consultants on implementation and upgrade activities when required
Use AI-assisted tools effectively as part of diagnosis and knowledge base work
Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc.
Schedule and conduct TeamViewer sessions with customers to resolve in-depth technical issues and gather supplemental information on the issue, including screen captures, log files, error messages, etc.
Interact within the Tier 2 group as needed for swarming process for new or unknown situations
Locate, review and analyze submitted crash reports
Attempt to duplicate suspected defects in VM lab environment
Determine if existing issue relates to known defect currently being tracked in the JIRA database
Monitor aging cases and escalate as necessary based on predefined rules
Interact with Tier 3 for warm transfer process with a fully documented case including all background information gathered during customer interactions
Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
Interact with Tiers 2, 3, QA, Product Management, development, etc., as needed to gain further knowledge around issues that are being managed
Ongoing interaction and training within the support Virtual Machine environment
Ongoing education, general research to help with future resolution of customer issues
Evaluate ways to improve and prevent future issues
Create content and document Knowledgebase articles
Review Knowledgebase articles for technical accuracy based on case issues
Be aware and help provide support in a multi-region environment.
Attend individual growth, peer, support/services and development meetings as required.

Requirements for the position include:

3-5 years Help Desk and/or Customer Service experience
Ability to understand and diagnose software product and support issues
Available for off hours and weekend coverage
Experience with CRM Case Management platforms such as Salesforce Service Cloud
Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
Azure Administration
Knowledge of Microsoft Azure Active Directory
Mobile application troubleshooting skills
Proven analytical and problem solving abilities
Amazon Web Services experience helpful
Experience supporting MySQL or other databases highly desirable
CS degree and/or equivalent experience
Mid-level knowledge of LAN networking and distributed (client/server) computing environments.
Firewall, Router, VPN, WAN, and Anti-virus configuration and support experience
Experience in Microsoft Outlook and Exchange system administration
Active Directory and network security knowledge
Excellent written and verbal Communication Skills
Experience working in a team-oriented, collaborative environment

Nice to have qualification for this position include:

Prior AEC Industry background or Newforma experience
Current Microsoft role-based certification (e.g. Azure Administrator Associate)
Ability to absorb and retain information quickly
Highly self-motivated and directed with a high level of attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
Exceptional customer service orientation
Ability to communicate clearly, courteously, and professionally to non-technical individuals
Effective use of AI assistants (e.g. Microsoft Copilot) to accelerate troubleshooting, research and documentation

Why Work at Newforma?

Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
Global impact: Our tools are used on over 16 million projects worldwide.
Collaborative culture: Work alongside talented teammates who value your input.
Room to grow: We support your career development through learning opportunities and mentorship.
Innovation at its core: Be part of a company that’s always evolving to meet industry needs.

Skills

Required

CRM Software
Organizational Skills
Time Management

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Quick Apply

Refine Your Search

technical analyst jobs in parramatta nsw

Technical Support Analyst II

Test Analyst

Junior Technical Support Analyst - 0.4 FTE

Data Solutions Analyst

Technical Service Desk Analyst - Unisys Australia

QA & Product Analyst - Mcmahons Point

Data Engineer

Data Processing Analyst

Technical Business Analyst

Senior Test Analyst (Migration Testing)

ICT Business Analyst

Technical Services Analyst I

ICT Business Analyst (Full-Time)

AI Solutions Analyst | Commodities

Senior Technical Analyst

Data Processing Analyst

Applications Support Analyst/Solution Engineer - IT Application Services

Junior Technical Business Analyst

Technical Business Analyst

Business Analyst

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