Company: EEVS PARRAMATTA PTY LTD t/a Expert Education and Visa Services Parramatta
Location: Parramatta, NSW
Work Type: Full-time, 38 hours per week
Salary on offer: $80,000 to $85,000 per annum plus superannuation
About us and the role:
Expert Education is a Leading Education and Migration Consulting Institution with a global presence in 24 countries. We provide honest, credible, and authentic counselling for studying in Australia, Canada, the US, the UK and many other destinations. We are currently seeking an IT Officer (ICT Help Desk Officer) to join our team. At Expert Education, you will meet a qualified circle of consultants offering access to our global education partners. Through our 91 offices, spanning five continents and 24 nations, we’ve helped over 150,000 students achieve their academic goals abroad.
Task & responsibilities
- Providing high-quality, first-level IT support to internal staff, quickly diagnosing and resolving a
- wide range of hardware, software, networking, and user access issues.
- Handling the deployment, installation, ongoing maintenance, and active monitoring of workplace operating systems and business applications.
- Managing user accounts, permissions, and access control within Google Workspace and other business systems.
- Providing application support, including configuration of business applications and internal systems like, CRM.
- Maintaining, troubleshooting IT equipment including VOIP communication endpoints, networked printers, multi-function scanners, desktops, and local network devices.
- Perform basic network troubleshooting including connectivity issues, switch ports, and local network access.
- Monitoring incoming incidents and using sound judgment to escalate complex technical errors or high-level network outages to service providers or external vendors when required.
- Providing user onboarding and offboarding support, including account provisioning, access management, and software setup.
- Building out a clear knowledge base of technical documentation, standard operating instructions, and user guides designed for staff.
- Keeping a close eye on ticket queues and ensuring timely resolution in line with internal service expectations, and generating basic reports on outstanding or delayed requests.
Qualification & experience
- At least two years of proven experience working as a Service Desk Analyst, IT Support Officer, or in a similar Help Desk environment and a bachelor's degree or equivalent in information technology, Computer Science, or a related field.
- A strong operational background working under structured SLA targets, with the comfort and capability of working as a primary tech resource for a fast-paced office space.
- Hands-on experience with operating system installations, basic network troubleshooting (switches, user access, connectivity), physical office hardware, and standard ticketing tools.
- Sound verbal and written English communication skills; you must be able to translate complex technical concepts into user-friendly guidance for non-technical team members.
We Offer
- A healthy work-life balance with a great supportive team environment.
- Complimentary tea, coffee and refreshments.
- Positive workplace culture with opportunities to participate in company sporting activities and team-building events.
- Employee recognition and reward initiatives.
- Paid training and industry certification support.
- Superannuation, leaves and other benefits as of Award benchmarks.
- Annual performance and salary reviews.
Pay: $80,000.00 – $85,000.00 per year
Work Location: In person
