Real strategy. Real support. Real results. | Level 2 Service Desk Engineer - Hallam, VIC
- Be part of a growing business and achieve fantastic outcomes for our clients.
- Enjoy a base salary from $70,000 - $80,000 + Super, plus a host of excellent benefits & reimbursements.
- Progress your career during your time with us through ongoing professional development opportunities.
Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.
GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.
For more information, please visit our website: www.gpkgroup.com.au
GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Hallam, VIC office! You'll be part of our head office team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, collaborating with our client base and establishing strong relationships. This is a crucial role within GPK Group that will see the successful candidate designing, building, testing, and implementing ICT systems and solutions for our clients.
Managing the end-to-end process, you will drive client projects and be responsible for effectively documenting the scope of the work and creating accurate records for GPK and the client.
Key areas of responsibility include, but are not limited to:
- Retail Technologies
- Networking
- Servers and Storage
- Internet Service Provision
- Hosting
- Cloud Technologies
- Telecommunications
- Security
- Technical support, advice, coaching, mentoring and training
You will be providing network and hardware management for our clients. While typically, this will occur during normal Monday to Friday business hours, some after-hours work will also be available for those keen to increase their take-home pay. Please click here for the full job description.
Critical to your success in this role will be a passion for all things ICT. Experience in an MSP environment is highly regarded. This role suits someone who's already spent time at Level 1 and 2 and is ready to take the next step, with an appetite for further certifications (which we'll support and pay for).
Your highly developed communication and interpersonal skills, along with your confidence, will allow you to build positive relationships with our clients and our broader network of internal and external stakeholders.
Other requirements include:
- Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms and virtual environments
- Experience working with a ticketing/documentation system such as ConnectWise or IT Glue
- Experience managing complex multisite clients
- Technical account management experience
- Valid driver's licence and reliable transportation
- Qualification in related IT
- Strong communication skills and the ability to connect with different stakeholders
Additionally, you should possess strong analytical and problem-solving skills, which will enable you to be creative and innovative in your solutions. You will also seek to find long-term, permanent solutions to the problems presented by your clients.
Desirable (not essential):
- Exposure to SOTI and Azure
- Familiarity with PBX solutions, preferably 3CX, or general phone system exposure
- Strong networking/firewall skills
- Exposure to retail systems
- An interest in emerging AI technologies
- A strong interest in security/cybersecurity
This role comes with a base salary package between $70,000 - $80,000 + Super, depending on skills and experience, plus a host of great benefits including:
- Choose between BYO device, tech allowance, or company gear
- Free internet provided after probation
- Wellness reimbursements for your gym, fitness and more
- Training and development opportunities, including paid study time!
- Paid Friday in-office lunches
- Car allowance and car park negotiable for the right candidate
- Enjoy a healthy work/life balance with the ability to work from home after probation
Are you an experienced Service Desk Engineer looking to join a growing organisation that prioritises your development? Apply now!
