RBGV is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Our organisation is a proudly child safe organisation and committed to protecting children and young people from harm. All applicants will be required to complete the necessary pre-employment checks prior to appointment.
Who We Are
Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.
The organisation fosters an understanding and appreciation for plants and the natural world through arts and culture and education programs, world-leading scientific research, plant conservation programs, and promotes health and wellbeing in nature. For further information please visit https://www.rbg.vic.gov.au/
What You'll Do
As a Venue Concierge, you'll be the welcoming face of our events, ensuring every wedding, ceremony and premium function runs seamlessly from start to finish. You'll provide onsite support to guests, clients, vendors and suppliers, proactively resolving operational issues while delivering exceptional service that creates memorable experiences. Working closely with the Venue Sales Lead, you'll also assist in showcasing our stunning venues to prospective clients and help prepare event spaces to meet booking requirements, including supporting bump-in and bump-out activities.
You'll play a key role in protecting the Gardens and enhancing the visitor experience by ensuring events comply with venue guidelines, permit conditions and operational procedures. By maintaining strong communication with internal teams, managing the public interface around event spaces and anticipating potential impacts on booked events, you'll help create smooth event operations while preserving the beauty and integrity of Royal Botanic Gardens Victoria.
What You'll Bring
You'll bring experience in a customer-facing role within hospitality, events, tourism, venues or a similar operational environment, along with a passion for delivering exceptional service and creating memorable experiences. You thrive in fast-paced settings, confidently balancing competing priorities while using sound judgement, initiative and strong problem-solving skills to respond calmly and professionally to changing situations. Your excellent communication and interpersonal skills allow you to build positive relationships with a wide range of people, and your keen attention to detail and situational awareness ensure events run smoothly and safely. Experience in venue operations or relevant qualifications in hospitality, event coordination, or visitor services is considered advantageous.
You will hold a current Victorian Driver's Licence and be willing to work across both Royal Botanic Gardens Victoria sites. This role also requires flexibility to work weekends, evenings and peak seasonal event periods to support our exciting calendar of events.
All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.
Working with Us
At RBGV you'll be part of a nationally recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.
How to Apply
To apply for this role, please visit the Victorian Government Careers website at http://jobs.careers.vic.gov.au.You must submit a recent resume along with a letter responding to each of the Key Selection Criteria (max. three pages) as stated in the position description prior to the deadline. Enquiries can be directed by email to
[email protected].
Applications will only be accepted via the Victorian Government website.
