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Intake & Administration Officer

Bravehearts
Arundel QLD

Apply Now

Job Details

6 days ago

Qualifications

Intake
Microsoft Office
Databases
Organisational skills
Working with Children Check
Communication skills
Child welfare

Full Job Description

Level: Social, Community, Home Care and Disability Services Industry Award:
Level 3

Location: Arundel

Employer: Bravehearts Foundation Limited

Reports to: Senior Intake & Administration Coordinator

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

Bravery: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Our Commitment as a Child Safe Organisation
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young

people accessing our services. We act without hesitation to ensure the legal rights of all children

and vulnerable persons are maintained. Bravehearts is dedicated to fostering a culture where every

child is valued, respected, and safe from harm.

Bravehearts Statement of Commitment embodies this through application of our pledge to:

Prioritise the Child The best interests of children are at the forefront of every decision

and action we take.

Cultivate a Safe Culture We are dedicated to creating and maintaining a child-safe

environment characterised by transparency, accountability, and a

shared responsibility for protecting children from sexual abuse and

exploitation, and abuse and neglect more broadly.

Empower Voices We actively listen to and amplify the voices of children and young

people, ensuring their perspectives shape our policies, programs,

and practices.

Act with Vigilance All Bravehearts personal (National Board, staff, students and

volunteers) are mandatory reporters, committed to promptly

reporting any concerns about a child’s safety to the appropriate

authorities, irrespective of age, type of harm or location.

Collaborate for Impact We operate in a spirit of cooperation and consultation with other

relevant agencies in matters concerning child protection. We work

in close partnership with families, communities, and other agencies

to create a network of support that protects and promotes the

wellbeing of children.

Strive for Excellence We are committed to continuous improvement in our child

safeguarding practices, regularly reviewing our policies, procedures,

and training to ensure they reflect the highest standards.

Position Purpose
The Intake & Administration Officer serves as the primary point of contact for individuals applying to

the National Redress Scheme. The role delivers trauma-informed, empathetic, phone support and is

responsible for client triage and administrative coordination.

Primary Duties & Responsibilities
The role will have responsibility in the following areas:

Intake, Triage and Client Support:

Provide clear and accurate information about services offered by Beyond Brave and the

National Redress Scheme to prospective clients who have experienced historical institutional

child sexual abuse.

Conduct trauma-informed, empathetic, and culturally responsive needs assessments with

callers.

Appropriately escalate complex, high-risk, or urgent welfare matters.

Ensure all clients screened for suitability meet the eligibility requirements set forth by existing

contractual or departmental obligations.

Assist applicants to navigate and access Bravehearts to assist them throughout their redress

journey.

Support applicants through the intake process, offering practical assistance, document

coordination, and follow-up.

Ensure all enquiries and documentation is processed according to Bravehearts policies and

procedures.

Coordinate waitlists, incoming and outgoing enquiries, correspondence, and emails efficiently.

Information Management and Reporting

Maintain accurate, secure, and confidential records via Redicase.

Handle deeply personal and protected information securely to ensure the integrity of the

Scheme and reduce the risk of re-traumatisation for survivors.

Contribute to performance monitoring, data requirements, and continuous quality

improvement of intake processes.

Assist Case Managers with administrative functions to support their role as client nominees.

Personal Specifications
Qualifications/Experience:

Demonstrated experience in client intake, case coordination, or administrative support within

the community services, legal, or health sectors.

A sound understanding of (or ability to rapidly acquire) the National Redress Scheme for

Institutional Child Sexual Abuse Act 2018.

Demonstrated understanding and application of trauma-informed and person-centered

approaches in a client-facing environment.

Experience in, and ability to effectively communicate therapeutically with callers, some of

whom many present in a heightened emotional state.

Proficiency in using client management systems, databases, and general office applications.

An understanding of the issues of people impacted by child sexual abuse and trauma.

An understanding of working within a mandatory reporting framework.

A Working with Children Check (relevant to the state/territory where the work is conducted)

must always be current,

Completion of a satisfactory National Criminal History check prior to commencement of

employment.

Personal Qualities:

High levels of empathy, emotional intelligence, and non-judgmental communication skills.

The capacity to work enthusiastically within the parameters of the Bravehearts mission, vision

and values (Integrity, Respect, Energy, Empathy and Bravery).

You will demonstrate high levels of resilience through the ability to effectively manage

challenges, remain adaptable under pressure, and the capacity to manage the risks of

vicarious trauma.

A strong commitment to social justice, holding institutions accountable, and supporting

survivors of historical institutional child sexual abuse.

Skills and Abilities:

Ability to plan and manage time effectively.

Strong organisational skills with the ability to manage competing tasks, handle sensitive

information, and meet expected deadlines.

A sound understanding of the effects of trauma on the individual, family, interpersonal, and

societal level.

Ability to work well within a team environment.

Intermediate use of Microsoft office suite 365 and keyboard skills.

Acknowledgement:

Apply Now

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senior administrative officer jobs in ormeau qld

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