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Senior Customer Service Representative - Nowra
IMB Bank —Nowra NSW
- Part-time
- Management
- Financial services
- Leadership
- Parental leave
9d

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Senior Customer Service Representative - Nowra
IMB Bank —Nowra NSW
Contributing to product and service initiatives/activities for the region. The successful candidate will provide great service to IMB customers and support team…
9d

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Senior Customer Service Representative - Nowra

IMB Bank -
Nowra NSW

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Job Details

Part-time | Full-time | Casual
9 days ago

Benefits

Parental leave

Qualifications

Management
Financial services
Leadership

Full Job Description

Great career progression
Perfect role for an aspiring leader

Are you looking for your next step in banking? We have an exciting opportunity for a full time Senior Customer Service Representative to join IMB Nowra. The successful candidate will provide great service to IMB customers and support team leadership, training and branch operations. The hours are 8.45am-5.15pm, Monday-Friday working from our Nowra branch. There are also entry level part time and casual opportunities available.

About the role

Providing training and leadership to the team alongside the Senior Branch Manager and Assistant Manager
Interview, qualify and processing personal loan applications from initial inquiry through to approval
Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
Exploring new opportunities to find the right financial solutions that may improve their position
Using various technologies, systems and digital platforms, cash handling and balancing
Supporting management, coaching and staff development activities
Contributing to product and service initiatives/activities for the region
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
Assisting in the daily operational requirements of the branches.

About you

Availability to work full-time, Monday-Friday
Leadership skills with some experience in training/management
Experience working in financial services (exposure to lending advantageous)
A proven track record of positive performance and aptitude for learning, technology and business operations
A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we are focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we have donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

Great training and onboarding
Genuine career pathways and opportunity to accelerate your skills and experience
A supportive culture that actively promotes diversity and inclusion
Designated wellbeing days
Friendly and professional team environment
Product concessions
Purchase leave options
Paid parental leave.

To apply, follow the prompts. Applications close July 12, 2026. For further information, please send your enquiries to imbcareers.com.au. Please note that email applications are not accepted.

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Senior Customer Service Representative - Nowra

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