In-Demand Assistant call centre Jobs in Northern Beaches Nsw

Receptionist
HCF —Brookvale NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Pet insurance
13d
Assistant Coordinator
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Customer service
- AI
- Leadership
13d
NSW Ambulance Emergency Medical Call Taker (Communications Assistant)
NSW Health —Eveleigh NSW
- $67,436 - $85,000 a year
- Full-time
- First Aid Certification
- Annual leave
- Gym membership
Office Coordinator / Receptionist
Fulcrum —Sydney NSW
- $65,000 a year
- Full-time
- Front desk
- In-person
- Office experience
Quick Apply
Legal Assistant, Corporate
Herbert Smith Freehills —Sydney NSW
- Contract
- Management
- Organisational skills
- AI
Casual Sales Assistant | SHERIDAN Outlet | Surry Hills
Sheridan —Surry Hills NSW
- Weekend availability
- Communication skills
- Employee assistance program
- Referral program
Full Time Sales Assistant | SHERIDAN | David Jones Bondi Junction
Sheridan —Bondi Junction NSW
- Weekend availability
- Employee assistance program
- Gym membership
Store Manager | SHERIDAN | DJ Chatswood
Sheridan —Chatswood NSW
- Full-time
- Customer service
- Leadership
- Parental leave
- Employee assistance program
Assistant in Nursing (Casual Pool)
Columbia Aged Care —Chatswood NSW
- Rotating roster
- Casual pool
- Care plans
- Communication skills
- Employee assistance program
Quick Apply
7d
Assistant in Nursing at Willowood Centre
Columbia Aged Care —Chatswood NSW
- Part-time
- Care plans
- Communication skills
- Employee assistance program
Quick Apply
7d
Sales Assistant | SHERIDAN Concession | DJ Sydney City
Sheridan —Sydney NSW
- Employee assistance program
- Gym membership
Senior Executive Assistant
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- Administrative experience
NURSERY CENTRE DIRECTOR
Tarella House on West Street —Sydney NSW
- Overtime
- In-person
- Outdoor work
- Employee discount
- Professional development assistance
4d
Catering Assistant at Strathdale Centre
Columbia Aged Care —Strathfield NSW
- Part-time
- Hospitality
- Communication skills
- Kitchen experience
- Employee assistance program
Quick Apply
7d

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Receptionist

HCF -
Brookvale NSW

Apply Now

Job Details

Full-time
13 days ago

Benefits

Parental leave
Pet insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Dental assisting
Customer service
Medical scheduling
Dental software

Full Job Description

As a Receptionist, for our Brookvale Dental center you will play a vital role in maximising patient appointments, managing the appointment book, and ensuring every patient experience is professional and welcoming. You will work closely with the Practice Manager and Dentist in Charge, contributing to a collaborative and efficient team environment.

Please note this position is a Max Term position until the 29th of January 2027. This position is 40 hours a week (Mon-Fri) based in our Brookvale Dental Center.

Key Responsibilities

Customer Service

Provide courteous, prompt and accurate responses to all enquiries
Answer incoming calls within KPI targets and actively manage call queues
Deliver high‑quality service to members, patients and staff

Appointment & Diary Management

Maximise patient appointments and minimise gaps in the schedule
Create, reschedule and cancel appointments as required
Conduct follow‑up calls for recalls and cancellations within KPIs
Process daily SMS confirmations and confirm appointments by phone where required
Monitor and respond to the appointment mailbox within 4 working hours

Front Desk & Accounts

Greet and arrive patients, including emergency patients
Maintain a clean and tidy reception area
Collect medical history forms in line with requirements
Raise patient accounts, process benefit claims and receipt gap payments
Ensure patients are correctly departed, including payments and booking next appointments

General Office Duties

Follow up outstanding gap payments (up to 30 days) and record actions
Assist with refunds, credit adjustments and benefit queries
Daily banking, balancing takings and end‑of‑day reporting
File archiving, records management and authorised retrieval
Prepare mail, attendance certificates and liaise with other dental centres as required
Report any fraudulent behaviour or activity

About You

Essential Skills & Experience

Professional presentation and strong customer service skills
Experience using appointment booking and accounts systems
High level of confidentiality, tact and professionalism
Knowledge of dental centre systems or similar environments

Desirable

Experience as a Dental Assistant or willingness to be cross‑trained
Experience with D4W
Proficiency in Microsoft Outlook, Excel and Word
First Aid qualification

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Apply Now

Refine Your Search

assistant call centre jobs in northern beaches nsw

Receptionist

Assistant Coordinator

NSW Ambulance Emergency Medical Call Taker (Communications Assistant)

Office Coordinator / Receptionist

Legal Assistant, Corporate

Casual Sales Assistant | SHERIDAN Outlet | Surry Hills

Full Time Sales Assistant | SHERIDAN | David Jones Bondi Junction

Store Manager | SHERIDAN | DJ Chatswood

Assistant in Nursing (Casual Pool)

Assistant in Nursing at Willowood Centre

Sales Assistant | SHERIDAN Concession | DJ Sydney City

Senior Executive Assistant

NURSERY CENTRE DIRECTOR

Catering Assistant at Strathdale Centre

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