In-Demand Insurance specialist Jobs in North Sydney, Nsw

Dispute Resolution Specialist - General Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
Risk & Improvement Specialist
Evolution Mining —Sydney NSW
- Microsoft Word
- Microsoft Excel
- Management
- Life insurance
- Referral program
Customer Specialist – Insurance Claims
St Andrews's Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
English (Australian) Language Specialist - Freelance AI Trainer Project
Meridial —Sydney NSW
- $6 - $65 an hour
- Contract
- Remote
- Engineering
- AI
- Health insurance
- Annual leave
Claims Administration Specialist
Acorn Rentals —Macquarie Park NSW
- Overtime
- Customer service
- No experience needed
- Microsoft Office
Trust Specialist
Allens —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- On-the-job training
13d
Client Solutions Specialist - superannuation, insurance, investments, and pensions
SS&C Technologies —Parramatta NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Parental leave
5d
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Senior Dispute Resolution Specialist - Life Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Life insurance
Quick Apply
11h
Client Service Specialist
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Senior Secondary Certificate of Education
- Analysis skills
14d
Workers Compensation Specialist
FedEx AMEA —Mascot NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Health insurance
- Tuition reimbursement
Claims Knowledge & Communications Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Workday Consultant – Advanced Compensation & Reporting
Allens —Sydney NSW
- Full-time
- Hybrid work
- Analytics
- Health insurance
- On-the-job training
Desktop Home Assessor
Auto & General Holdings —Lidcombe NSW
- Management
- Organisational skills
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Fraud Specialist (NSW Workers Compensation)
Gallagher Bassett —Sydney NSW
- Hybrid work
- Management
- Case management
- Organisational skills
- Employee stock purchase plan
- Health insurance
11d
Marketing Specialist - Communities
AVEO —Sydney NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Lending Specialist - 210 George St
Bank of Queensland —Sydney NSW
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
TCM Practitioner – Specialist in Integrative Oncology & Cancer Care
Restore Health & Wellness —St Leonards NSW
- $150,000 - $200,000 a year
- Contract
- Doctoral degree
- Master's degree
- First Aid Certification
Quick Apply
Case Manager
Gallagher Bassett —Sydney NSW
- Hybrid work
- Case management
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Health insurance

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Dispute Resolution Specialist - General Insurance

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Pet insurance

Qualifications

Microsoft Office
Organisational skills
SharePoint
Financial services
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with consumers and financial firms to gather information and understand the core issues
Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

Domestic Insurance such as home and contents for car insurance
Travel or ticket insurance
Pet insurance
Sickness or accident insurance
Strata title insurance
Small business insurances including farm insurance

Qualifications

To be successful in this role, you will have:

Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
Demonstrated experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors.
Ability to investigate and identify the issues and information we need to form a view
Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
Draft written communication in Plain English tailoring it to stakeholders
Excellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
A highly responsive approach to your work
Ability to work autonomously and as part of a close and supporting team
Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

An opportunity to thrive in and help contribute to a culture that values fairness, efficiency, and accessibility.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

insurance specialist jobs in north sydney, nsw

Dispute Resolution Specialist - General Insurance

Risk & Improvement Specialist

Customer Specialist – Insurance Claims

Client Service Specialist - Sydney

English (Australian) Language Specialist - Freelance AI Trainer Project

Claims Administration Specialist

Trust Specialist

Client Solutions Specialist - superannuation, insurance, investments, and pensions

Claims Consultant, REST

Senior Dispute Resolution Specialist - Life Insurance

Client Service Specialist

Workers Compensation Specialist

Claims Knowledge & Communications Specialist

Workday Consultant – Advanced Compensation & Reporting

Desktop Home Assessor

Fraud Specialist (NSW Workers Compensation)

Marketing Specialist - Communities

Lending Specialist - 210 George St

TCM Practitioner – Specialist in Integrative Oncology & Cancer Care

Case Manager

I want to receive the latest job alert for insurance specialist in north sydney, nsw

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