Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Warehouse Team Member(m/f/d)
KARL STORZ —Macquarie Park NSW
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Commuter assistance
- Annual leave
Marketing Manager Upper Body ANZ - Airway & Arthroscopy (m/f/d)
KARL STORZ —Macquarie Park NSW
- Product management
- Commuter assistance
- Parental leave
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
Technical Project Manager
Aristocrat Interactive —North Ryde NSW
- Full-time
- Product management
- Organisational skills
6d
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Team Leader - Banquets & Events Service
Hyatt Regency Sydney —Sydney NSW
- Part-time
11d
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
HR Leader, ANZ
GE HEALTHCARE —Mascot NSW
- Bachelor's degree
- Business Administration
- Business
Customer Success Manager
NielsenIQ —Sydney NSW
- Full-time
- CRM software
- Analysis skills
- AI
- Employee assistance program
Quick Apply
Amazon Connect | Manager
Deloitte —Sydney NSW
- AI
- Leadership
- Parental leave
13d
Customer Experience/Warehouse Specialist
eBay Inc. —Sydney NSW
- Weekend availability
- Research
- Administrative experience
- Analysis skills
5d
Senior Facilities Manager
DAH-RESIPM Pty Ltd —Sydney NSW
- Full-time
- Management
- Maintenance
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
12d
ANZ Marketing Leader
Advanced Micro Devices, Inc —Sydney NSW
- 8 hour shift
- Sales
- Presentation skills
- AI
Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Manufacturing
- Leadership
Contact Centre Ambassador
Richemont —Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
Sales Development Representative
Datadog —Sydney NSW
- AI
- Communication skills
- Employee stock purchase plan
Quick Apply
Enterprise Customer Success Manager
LogicMonitor —Sydney NSW
- Bachelor's degree
- AI

I want to receive the latest job alert for contact center team leader in north ryde nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center team leader jobs near north ryde nsw

Investigations Manager jobs in Sydney NSW

Sales Representative jobs in Sydney NSW

Service Desk Analyst jobs in Sydney NSW

Customer Success Manager jobs in Sydney NSW

Transformation Manager jobs in Sydney NSW

Customer Experience Specialist jobs in Sydney NSW

Incident Manager jobs in Sydney NSW

Senior Facility Manager jobs in Sydney NSW

Senior Citizens jobs in Greater Adelaide Sa

Senior Technical Support Specialist jobs in Burwood East Vic

Senior Technical Support Specialist jobs in Liverpool Nsw

Youth Support Worker jobs in Officer Vic

Ndis Support Worker jobs in Perth Wa

Marketing Regional Manager jobs in Perth Wa

Investigations Manager jobs in Melbourne Vic

General Manager jobs in Perth Wa

Restaurant Manager Sponsorship jobs in Gosnells Wa

Investigations Manager jobs in Burswood Wa

Investigations Manager jobs in East Perth Wa

Investigations Manager jobs in Greater Sydney Nsw

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Hitachi Rail -
Macquarie Park NSW

Apply Now

Job Details

Full-time

Qualifications

Full Job Description

Function

GCSS

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Senior Support Specialist provides experienced, in-depth, specialized support and advice to assist Hitachi Vantara’s customers address their solutions challenges. This includes, but is not limited to, the support of specific Hitachi Vantara product(s) and their respective layers of integration as corporate and enterprise solutions . The Senior Support Specialist works with both internal and external customers and must be comfortable communicating effectively and proficiently with all stakeholders.

The Senior Support Specialist acts as central point of contact for handling of internal escalations (from level 1 and to level 3 and above) and liaison with third party vendors and service providers.

Internally, as part of the wider Hitachi Vantara Global Support team, the Senior Support Specialist plays a leading role in advising and assisting the development of the Technical Support Specialists (tier 1) with further skills and knowledge.

The Senior Support Specialist is a member of a global team of customer service professionals who are responsible for providing Hitachi Vantara's customers with an excellent experience as part of a fast-paced, worldwide 24x7 support center.

Key areas of Expertise for this role:

Hitachi Vantara’s Data Storage including SAN : Enterprise / RAID and Midrange Storage (Hitachi Virtual Storage Platform – VSP 5x00, VSP-G), Brocade / Cisco SAN switches and storage replication

esponsibilities

Level 2 specialist support to Hitachi Vantara customers and field service teams.
Leading resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries that include escalations internal to Hitachi as well as to external parties.
Perform problem and customer situation management, escalate to the necessary next levels of support
Communicating critical case status to customer and stakeholders within Hitachi
Ownership and management of support cases and associated escalations.
Adhere to and help improve corporate standards and processes for delivery to support services.
Contribute to Hitachi Knowledge by documenting unknown resolutions and updating existing articles with newfound or discovered information.
Deliver training/workshops and lead technical support team members to ongoing development of technical skills.
Participate in team projects that enhance the effectiveness of Hitachi’s customer success.

# LI-GL1

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Apply Now

Refine Your Search

contact center team leader jobs in north ryde nsw

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Warehouse Team Member(m/f/d)

Marketing Manager Upper Body ANZ - Airway & Arthroscopy (m/f/d)

Executive Assistant & Transformation Program Manager

Major Incident Management Lead

Technical Project Manager

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Team Leader - Banquets & Events Service

Service Desk Analyst (Maternity Replacement) : 12 month Contract

HR Leader, ANZ

Customer Success Manager

Amazon Connect | Manager

Customer Experience/Warehouse Specialist

Senior Facilities Manager

ANZ Marketing Leader

Senior Workplace Investigations Manager

Contact Centre Ambassador

Sales Development Representative

Enterprise Customer Success Manager

I want to receive the latest job alert for contact center team leader in north ryde nsw

Related Searches

Explore jobs in more locations

Our Company

Job description

About us

Fostering innovation through diverse perspectives

How we look after you

Job Seeker Tools

Employer Tools

Browse

Stay Connected