At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
ROLE DESCRIPTION
The primary role of this position is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region.
What You'll Be Doing (Job Responsibilities)
Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
Work cooperatively with Service team and field sales staff to promote customer satisfaction.
Provide service phone support for customers while in their office and while traveling as required.
Be highly motivated and able to work without supervision.
Actively promote contractual service agreements and upgrade purchases of new equipment.
Determine the amount to bill customer within a framework of charges.
Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
Extensive travel will be incurred within New South Wales and Inter-State for this role.
Other Non-Essential Functions:
What We Are Looking For (Skills & Qualifications)
Trade certificate or 5+ years’ experience in Instrumentation or process control systems required
Restricted Electrical or Full Electrical License preferred
Mastery of PM, diagnostics & repair on core products as required.
Mastery of PM, diagnostics & repair on other products to fulfill customer requirements within the territory.
Experience in a commercial Service role with metric and monitored KPI performance preferred.
Candidate must have the right to live and work in Australia.
Environment:
The work environment for this position is both office and field service activity.
The field service activity will take this individual into customer’s locations and moderate physical activity (e.g. lifting/carrying of materials) occurs.
The duties listed in job descriptions are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Diversity, Equity, and Inclusion | Veralto : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
