Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
This is a permanent full-time position, working Monday to Friday. The role will be responsible for scheduling direct-care staff to meet our clients’ needs across the Southeast Queensland region. You will also provide effective and efficient administrative support and assistance to our clinical and management team.
Our Schedulers need to take a commercial view, looking at routine efficiencies, kilometres travelled, outsourcing levels, while balancing the needs of our customers cultural and lifestyle preferences. This role is complex and fast paced giving you the opportunity to stretch your scheduling skills and analytical thinking.
Responsibilities include:
- Coordinates and manages client schedules by assigning appropriate staff with the required skills and optimises resources to minimise travel time and administrative tasks.
- Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules and external providers promptly and within an administrative capacity.
- Ensures accurate and timely documentation of scheduling activities using the organisation’s software systems and keeps detailed records of client visits, staff assignments, and changes.
- Collaborates with Site Managers and the Manager of Scheduling to ensure staffing resources align with client needs, makes necessary adjustments to schedules to meet service delivery objectives.
To be successful in this role, our preferred candidate will have:
- Experience in a scheduling or resource management environment is preferred.
- Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
- Proficient in Data Analysis and Reporting, Resource Management and Microsoft Office skills.
- Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.
About this location:
A new opportunity is now available to join Bolton Clarke, Home & Community Support team.
Why Work For Bolton Clarke:
- Excellent work/life balance with shifts that suit your personal needs
- A caring team environment with strong clinical and allied health support
- Career progression and development opportunities
- Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
- Private health insurance and gym discounts
- An Employee Assistance Program for staff and family
Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.
Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
If you have any further queries, please contact Ashleigh Trott (
[email protected])
