About the Opportunity
We're looking for a Franchise Manager to join our property team, supporting the Total Tools’ franchise networks.
This is a highly organised and process-driven role where you'll take ownership of the administration, governance and execution of franchise agreements across Total Tools’ franchise locations. Acting as the central coordinator between Legal, Finance, Operations, external lawyers and franchisees, you'll ensure agreements are drafted, reviewed, executed and administered accurately throughout the franchise leasing agreement lifecycle.
The role offers a hybrid working arrangement and the opportunity to work across our Heatherton and Port Melbourne offices, providing exposure to a diverse range of teams and stakeholders. It is an excellent fit for someone from a paralegal, legal secretary, conveyancing, contract administration or governance background who enjoys owning complex documentation processes, driving compliance outcomes and building strong stakeholder relationships.
What you'll be doing
- Own the franchise agreement process from drafting to execution
- Coordinate franchise documentation with lawyers and stakeholders
- Manage franchise records and document governance
- Track agreement milestones, renewals and compliance obligations
- Partner with Finance to manage franchise fee invoicing
- Coordinate franchise code and agreement updates
- Keep stakeholders accountable and projects moving forward
- Identify opportunities to improve processes and controls
You're Likely a Match If You Have
- Experience as a Paralegal, Legal Secretary, Conveyancing Clerk, Contract Administrator or similar
- Strong document management and administrative skills
- Exceptional attention to detail and organisational ability
- Experience working with legal, contract or compliance documentation
- Confidence managing multiple stakeholders and deadlines
- A proactive, process-driven approach to your work
What's on offer
We're proud to offer a workplace that supports your well-being, growth, and belonging:
️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
At Total Tools & Hardware Group (Part of Metcash), we're more than just a group of hardware and tool retailers — we're a national network helping build stronger communities.
Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia.
With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it's trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.
This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.
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