Business Concierge - Newcastle - Ongoing
SNSW Grade: 5/6 – The package includes base salary ranging from $93,490 – $106,841, plus employer superannuation contributions and annual leave loading
Employment Type: Full Time Ongoing
Location : Newcastle (with travel across and including up to Mid Coast LGAs)
About ServiceNSW
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 7-day-a-week phone service and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.
About the team
As a Business Concierge, you will be responsible for supporting businesses at every stage of their journey, offering personalised guidance, resources and support both in person and over the phone.
You will work closely with aspiring business owners and businesses in your local area, to assist them start, manage and grow. You will build and maintain strong relationships and proactively engage with the community to understand and respond to their needs.
Key Responsibilities
- Provide personalised support and case management to small businesses
- Proactively engage with businesses in your community
- Engage with stakeholders (eg local councils) and partner with them to support businesses in your local area
- Partner with your Team Leader and Business Relationship Manager to plan and deliver outreach activities, including events and presentations
- Support inbound and outbound customer interactions through phone and digital channels
- Build strong relationships with business customers to ensure ongoing support and positive outcomes when navigating government.
To be successful in this role you will demonstrate:
- Experience working with diverse customers from various cultural back grounds and communities is highly desirable
- A strong understanding of the small business landscape and the challenges faced by business owners in NSW
- Ability to adapt your approach to meet differing customer needs while maintaining high service standards
- Strong communication and relationship-building skills
- A proactive, customer-focused mindset
- The ability to support businesses primarily based in the Newcastle and up to and including Mid Coast LGA’s
Essential Requirements
- Valid NSW driver’s licence
- Willingness to travel across NSW, including metro, regional, and remote areas, sometimes at short notice/ designated LGAs
To Apply
Provide a cover letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your experience and how you meet the capabilities of the role.
Salary Grade 5/6, with the base salary for this role starting at $93490 base plus superannuation
For enquiries relating to recruitment please contact Jyostna Channamadhvuni via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday, 8 July 2026 @ 9:59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
