In-Demand Management analyst Jobs in Newcastle, Nsw

CDMN Service Desk Analyst
Catholic Diocese of Maitland-Newcastle —Newcastle West NSW
- Full-time
- Azure
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
22h
Quality Assurance Engineer
Metso —Newcastle NSW
- Scripting
- APIs
- Communication skills
8d
Credit Analyst - Underwriter
MONEYME —Newcastle NSW
- Customer service
- Organisational skills
- Communication skills
- Parental leave
2d
Risk and Governance Analyst
Ampcontrol —Tomago NSW
- No degree
- Organisational skills
- Communication skills
- Parental leave
- Employee discount
10d
Supply Chain Data & Pricing Analyst
Drivetrain Australia Pty Ltd —Thornton NSW
- Temporary
- Hybrid work
- Finance
- Analysis skills
- Accounting
- Parental leave
5d
Senior Systems Analyst
BAE Systems —Williamtown NSW
- Full-time
- Hybrid work
- Management
- Communication skills
- SDLC
Financial Planning Evaluations Analyst
WesTrac —Tomago NSW
- Full-time
- Microsoft Excel
- ERP systems
- AI
- Parental leave
- Employee assistance program
eCommerce Account Manager
Podean —Newcastle NSW
- Microsoft Excel
- Marketing
- Travel reimbursement
Quick Apply
8d
Systems Analyst
PWC Australia —Newcastle NSW
- $89,000 a year
- Azure
- ERP systems
- AWS
- Annual leave
4d

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CDMN Service Desk Analyst

Catholic Diocese of Maitland-Newcastle -
Newcastle West NSW

Quick Apply

Job Details

Permanent | Full-time
22 hours ago

Benefits

Complimentary flu shots
Parental leave
Employee assistance program
Gym membership
Salary packaging

Qualifications

Azure
ServiceNow
Working with Children Check
Communication skills
Intune

Full Job Description

Introduction:
Are you passionate about delivering exceptional technical support in a dynamic, fast-paced environment? We’re looking for a proactive and customer-focused Service Desk Analyst to join our Technology Services Department on a permanent full-time basis.

In this role, you’ll be the first point of contact for IT support, providing professional services to a diverse range of Diocesan stakeholders, including staff, students, and volunteers. You’ll manage and resolve first-level incidents and requests via phone and our ITSM platform, support the delivery and handover of technology equipment, and provide desktop support at our Newcastle West Campus.

Benefits of Working With Us

Directly contribute to improving the lives of many in the community.
Receive an attractive salary with salary packaging available.
Paid parental leave.
Discounted gym membership through Fitness Passport (T&C’s apply).
Training and development opportunities.
A great friendly environment of dedicated and passionate co-workers.
Enjoy up to 10% off at top retailers with our mnBenefits program.
Corporate benefits, including EAP, flu shots and more.
Modern office facilities including onsite café.

Description:
POSITION DESCRIPTION - you can view the full position description on the Diocese website.

Key Responsibilities

Provide effective first-level support via the IT Service Desk, managing incidents, requests in line with the IT support model.
Deliver exceptional customer service and support through prompt, empathetic, and professional assistance and ongoing communications.
Collaborate with team members to enhance service delivery and contribute to ongoing service improvements.
Support the development and maintenance of high-quality documentation and user guidance.
Maintain accurate records related to incidents and requests.
Support the hardware and software management lifecycle, including device deployment, system updates, and asset tracking.

Skills and Experiences:
Experience/Criteria

Excellent oral and written communication and interpersonal skills with an ability to engage and establish effective relationships with a range of stakeholders.
Self-motivated and able to work effectively within a fast-paced environment with a high volume of customer demand.
Experience working within an enterprise IT Service Desk function.
Excellent analytical, problem-solving and multitasking skills.
The ability to perform hands-on and remote troubleshooting and provide clear instructions to customers and other stakeholders.
Experience with some of the following:
Microsoft enterprise systems such as AD/Entra, Microsoft 365, Azure, Intune, Microsoft Configurator & Windows.
Enterprise unified communications platforms.
ITSM platforms such as ServiceNow.

Qualifications

Essential:

Tertiary qualifications in Information Technology or subsequent relevant work experience in a similar role.

Desirable:

Technology industry or vendor certifications, such as: ServiceNow, Microsoft, Active Directory/Entra
IT Service Management certification, such as ITIL.
Experience working in religious, not-for-profit, social services, childcare, and/or education settings would be highly valued, but not essential.

For further information regarding this position, please contact Michael Macarthur, IT Service Desk Manager - [email protected]

To Apply

Please provide a current copy of your Resume and a Cover Letter that addresses the two criterion points below:

Why do you want this role, and how it aligns with your career goals.
Your qualifications and experience in a similar position.

Applications will be reviewed and shortlisted as received. This advertisement could close prior to the closing date if a suitable candidate is found. Don’t wait, apply now!

Applications close:  11:59pm Monday 14 September 2026.

Additional Information

The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.

All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.

Quick Apply

Refine Your Search

management analyst jobs in newcastle, nsw

CDMN Service Desk Analyst

Quality Assurance Engineer

Credit Analyst - Underwriter

Risk and Governance Analyst

Supply Chain Data & Pricing Analyst

Senior Systems Analyst

Financial Planning Evaluations Analyst

eCommerce Account Manager

Systems Analyst

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